Quoc Anh Luong
Laval,QC
Summary
Dynamic leader and adept network technician with a proven track record at Vidéotron Ltée, enhancing network performance and optimizing fiber optics installations. Skilled in advanced troubleshooting and project management, coupled with exceptional teamwork and customer service abilities. Demonstrated success in leveraging technical and leadership skills to achieve high-quality service standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Network Technician, Fiber Optics
Vidéotron Ltée
03.2012 - Current
- Maintained high-quality service standards by adhering to industry best practices and safety regulations during installations.
- Developed comprehensive project documentation, including detailed plans, schematics, and reports for accurate record-keeping purposes.
- Ensured optimal signal transmission by conducting thorough end-to-end testing on all installed systems.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during fiber optics installations, ensuring minimal impact on project timelines.
Restaurant Owner
Sefl Employed
09.2006 - 01.2012
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
Telecommunications Technician
Bell Technical Solutions
05.2000 - 08.2006
- Installed and configured new devices and system components.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Efficiently troubleshot TPC connections resulting in quicker restoration of services following outages.
Education
Certificate - Google UX Design Professional Certificate
Google
Montreal07-2021
Certificate - General Certificate in Law
Montreal University
Montreal, QC05-2006
Diploma of College Studies - Telecommunications (DEC) 243.BA
Teccart Institute
Montreal, QC05-2000
Skills
- Passive optical networks
- Network performance optimization
- Advanced troubleshooting
- Project management experience
- Layer 2 protocols understanding
- Layer 3 protocols familiarity
- Teamwork and collaboration
- Customer service
- Leadership skills
Languages
French
Full Professional
English
Professional Working
Vietnamese
Native or Bilingual
Certification
- Cisco Certified Network Associate (CCNA)
Timeline
Network Technician, Fiber Optics
Vidéotron Ltée
03.2012 - Current
Restaurant Owner
Sefl Employed
09.2006 - 01.2012
Telecommunications Technician
Bell Technical Solutions
05.2000 - 08.2006
Certificate - Google UX Design Professional Certificate
Google
Certificate - General Certificate in Law
Montreal University
Diploma of College Studies - Telecommunications (DEC) 243.BA
Teccart Institute
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