Tiffany Nguyen
Pho Ha Noi
San Jose
2
Languages
4
years of professional experience
Customer-focused restaurant professional with experience in high-volume dining, food and beverage service, and front-desk operations. Skilled in managing multiple guests, maintaining order accuracy, handling POS transactions, and providing attentive service in fast-paced environments. Strong communicator and team player committed to creating positive guest experiences and delivering efficient, professional service.
Work History
Server
1 Year 5 Months- Provided attentive and friendly service while managing multiple tables in a fast-paced restaurant.
- Accurately took and entered orders, handled special requests, and coordinated with kitchen staff.
- Managed multiple tables during peak hours while maintaining prompt and efficient service.
- Processed cash and card payments accurately using POS systems.
- Recommended menu items and additional selections based on customer preferences.
- Resolved guest concerns professionally to maintain a positive dining experience.
- Worked closely with servers, hosts, bussers, and kitchen staff to ensure smooth restaurant operations.
Barista
11 Months- Delivered friendly and efficient customer service in a fast-paced environment.
- Prepared and served beverages accurately while handling multiple customer orders.
- Operated POS systems and processed cash and card transactions accurately.
- Recommended menu items and used upselling techniques to increase sales.
- Managed high-volume rush periods while maintaining speed and order accuracy.
- Built positive relationships with regular customers and provided personalized service.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Trained new employees on beverage preparation, customer service, and workplace procedures.
Front Desk Receptionist
1 Year- Provided friendly and professional customer service while assisting patients in a busy front-desk environment.
- Managed multiple customers, phone calls, appointments, and requests simultaneously while staying organized.
- Handled customer questions and concerns professionally to ensure a positive experience.
- Coordinated with team members to maintain efficient workflow during busy periods.
- Processed payments and maintained accurate customer information.
- Communicated clearly with customers and staff to resolve issues quickly and efficiently.
- Built positive relationships with returning patients through attentive and personalized service.
Education
Bachelor's - Management Information Systems
Skills
• Guest Relations & Customer Service
• High-Volume Dining Service
• Table & Section Management
• POS System Proficiency
• Suggestive Selling & Upselling
• Order Management & Accuracy
• Guest Complaint Resolution
• Cash Handling & Payment Processing
• Team Collaboration
• Time Management & Prioritization
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Server
Pho Ha Noi
04.2025 - 09.2026Read More
Barista
Cafe Bene
04.2024 - 03.2025Read More
Front Desk Receptionist
Foothill Square Optometry
03.2023 - 03.2024Read More
San Jose State University
Bachelor's from Management Information Systems
Read More