Makayla Pena
San Jose
Summary
Dynamic and detail-oriented professional with experience in excelling in guest relations and front house management. Proven ability to enhance customer satisfaction through effective communication and swift problem resolution. Skilled in reservations coordination and inventory monitoring, fostering a collaborative team environment to ensure operational efficiency.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess, Busser, Food Runner
Holders Country Inn
06.2022 - Current
- Take reservations by phone, answer customer questions, and inform of accurate wait times.
- Manage seating charts and monitor activity in the restaurant to keep a constant and efficient flow.
- Answer customer questions about hours, respond to customer complaints and inquiries promptly, finding swift resolutions.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer questions.
- Work quickly, communicate with other staff, and always looked for better ways of completing tasks to improve productivity
- Developed excellent relationships with managers and fellow team members to support team success and a positive work environment.
- Maintain speed of service while minimizing errors and complaints.
- Restock supplies and organize storage areas.
- Cultivated warm relationships with regular customers.
Intern
TD's Kitchen
07.2022 - 08.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
Intern
The Tech Interactive
12.2021 - 01.2022
- Analyzed problems and worked with teams to develop solutions.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Participated in workshops and presentations related to projects to gain knowledge.
- Helped check in customers to their movies at the IMAX and helped check customers out in the gift shop.
Accounting Assistant
Monreal & Associates
11.2020 - 06.2021
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Completed payroll functions to facilitate accurate and prompt staff payments.
Education
Bachelor of Science - Nursing
San Jose State University
San Jose, CA05-2027
Certificate - Nursing
Golden Heart School of Nursing
San Jose, CA07-2023
High School Diploma -
Downtown College Preparatory
San Jose, CA06-2023
Skills
Front house Management
Reservations Coordination
Guest Relations & Customer Service
Call Handling & Message Taking
Meeting Coordination
Time Management
Cleanliness & Organization
Inventory Monitoring
Regulatory Compliance Awareness
Order & Document Verification
Team Collaboration
Multi-line Phone System Operation
Bill Computation & Payment Processing
Professional Communication
Flexible Scheduling & Availability
Languages
Spanish
Native or Bilingual
Timeline
Intern
TD's Kitchen
07.2022 - 08.2023
Restaurant Hostess, Busser, Food Runner
Holders Country Inn
06.2022 - Current
Intern
The Tech Interactive
12.2021 - 01.2022
Accounting Assistant
Monreal & Associates
11.2020 - 06.2021
Bachelor of Science - Nursing
San Jose State University
Certificate - Nursing
Golden Heart School of Nursing
High School Diploma -
Downtown College Preparatory
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