Kittiya P Mirza
Concord
Summary
Hospitality professional with 2 years of experience in Toronto’s restaurant industry, specializing in guest service and front-of-house operations. Skilled in delivering exceptional customer experiences, managing reservations, coordinating seating, and supporting smooth restaurant operations in fast-paced environments. Recognized for professionalism, strong communication skills, teamwork, and the ability to create a welcoming atmosphere for guests. Dedicated to providing outstanding service and contributing positively to team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Host (FOH)
The Ballroom Bowl – Yorkville
Toronto, ON
02.2024 - 02.2026
Managed guest arrivals, delivering exceptional service to enhance overall visitor experience.
• Managed reservations, walk-ins, and waitlists while maintaining efficient guest flow.
• Coordinated seating arrangements with servers and management to improve guest satisfaction.
• Supported front-of-house operations, including guest service, table management, and communication with team members.
• Handled phone inquiries, reservations, and guest requests professionally.
• Resolved guest concerns with patience and effective communication.
• Maintained a clean, organized, and welcoming dining environment.
Education
Bachelor of Science - Information Science in Communication
Suranaree University of Technology
Nakhon Ratchasima, Thailand06.2017
Skills
Guest Relations & Customer Service
Front-of-House Operations
Restaurant Hosting
Food & Beverage Service
Reservation Management
POS Systems
Cash Handling
Team Collaboration
Communication Skills
Conflict Resolution
Time Management
Multitasking
Languages
English
Professional Working
Certification
Smart serve Ontario (2029)
Timeline
Front of House Host (FOH)
The Ballroom Bowl – Yorkville
02.2024 - 02.2026
Bachelor of Science - Information Science in Communication
Suranaree University of Technology