Tiffaniya Anthonypillai
Montreal
Summary
Experienced in client relationship management and financial product offerings. Leveraging a deep understanding of banking protocols to deliver exceptional customer support. Proficient in handling transactions and providing clients with informed guidance on financial solutions.
Overview
9
9
years of professional experience
Work History
Personal Banking Associate
TD Canada Trust
01.2023 - Current
- Educate and promote TD Bank products and services which align with customer needs (credit card, chequing, savings, loan, line of credit, renew GIC)
- Promoted digital banking options to clients, simplifying their account management experience while reducing branch traffic.
- Participated in cross-training opportunities within the bank, broadening skillset beyond personal advising role.
- Built strong relationships with clients, identifying their financial needs and offering tailored advice.
- Train and educate customers on mobile, ATM, and online banking
- Act as the premier lobby leadership branch representative by greeting and engaging customers in a range of advice, service, educational and digital conversations
Customer Service Representative
Bank of Montreal
01.2022 - 01.2023
- Identify customer needs and initiate referrals to colleagues
- Supports customer requests for banking services, including handling transactions and customer inquiries
- Offer advice and guidance on available digital and self-serve options to make it easy, simple, and fast to bank with BMO
- Review customer profiles and engage customers by asking and addressing opportunities in their everyday banking plans and credit card needs
Supervisor & Beauty Boutique
Pharmaprix Westminster
01.2019 - 01.2022
- Register maintenance
- Update store planograms and store inventory
- Passport pictures
- Dealing with Garda for store change
- Processed transactions and returns
- Created in-store events to promote & create awareness for certain brands
- Aided clients with booking makeup appointments
Tutor
Creca
01.2019 - 01.2020
- Supplied snacks
- Worked with students to help them understand assignments
Cashier
Metro
01.2016 - 01.2019
- Processed transactions quickly
- Greeted customers respectfully
- Lotto Quebec
- Resolved buyer complaints/issues promptly and effectively
Education
BA - Political Science
Concordia University
01.2023
DCS - Social Science
Vanier College
01.2018
HSD - undefined
La Voie High School
01.2015
Skills
- English, French, Tamil
- MS Office (Word, Excel, Access, PowerPoint)
- Windows and Internet
- Branch operations
Languages
French
Full Professional
English
Full Professional
Timeline
Personal Banking Associate
TD Canada Trust
01.2023 - Current
Customer Service Representative
Bank of Montreal
01.2022 - 01.2023
Supervisor & Beauty Boutique
Pharmaprix Westminster
01.2019 - 01.2022
Tutor
Creca
01.2019 - 01.2020
Cashier
Metro
01.2016 - 01.2019
DCS - Social Science
Vanier College
HSD - undefined
La Voie High School
BA - Political Science
Concordia University
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