Tiff Mameri
407-7 SMITH CRESCENT, ETOBICOKE
Summary
Dynamic customer service professional with extensive experience in Group Retirement Services. Proven track record in high-volume processing, complaint resolution and mentoring. Skilled in multitasking and delivering accurate reporting, while maintaining exceptional attention to detail. Team player committed to fostering collaboration and adaptability in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Sr. Customer Service Specialist
Group Retirement Services, Canada Life
07.2021 - Current
- Handled a large caseload of high value clients, including processing member withdrawals, contributions, demographic files and payroll feedback files
- Resolved complex customer inquiries and requests, ensuring timely and accurate delivery of information.
- Completed both regular and ad-hoc reporting tasks upon client request
- Mentored junior team members, providing guidance and support and contributing to team performance.
Customer Support Specialist
Group Retirement Services, Canada Life
02.2019 - 07.2021
- Handled the standard processing of various tasks including member applications, withdrawals, contributions, and inter-fund transfers.
- Delivered exceptional customer service by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Multitasked to handle diverse and high-volume customer needs, prioritizing tasks to keep up with challenging deadlines.
Education
Bachelor of Science - Mathematics & Physics
University of Toronto
Toronto11-2018
Skills
- Customer service
- Teamwork and collaboration
- Complaint resolution
- Attention to detail
- Multitasking
- Adaptability and flexibility
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Sr. Customer Service Specialist
Group Retirement Services, Canada Life
07.2021 - Current
Customer Support Specialist
Group Retirement Services, Canada Life
02.2019 - 07.2021
Bachelor of Science - Mathematics & Physics
University of Toronto