Lamar Mckenzie
Toronto,ON
Summary
Seeking a position within your organization where I can grow professionally by contributing my skills and knowledge towards your company.
Experienced with delivering exceptional customer service by addressing and resolving high-level client concerns. Utilizes conflict resolution and effective communication to enhance customer satisfaction. Knowledge of team management and process optimization for improved service delivery.
Overview
16
16
years of professional experience
Work History
Sr. Customer Service Specialist
Easyfinancial Services
Mississauga, ON
04.2022 - 04.2026
- Assisting customer with their needs on accounts
- Answering customers emails and phone calls
- Working on escalated accounts and assisting with resolving concerns
- Opening tickets to resolve issues on accounts
- Training new hires and assisting new agents with questions and concerns
- Led customer service initiatives to enhance satisfaction and retention rates.
- Mentored junior staff on effective problem-solving and customer engagement strategies.
- Oversaw management of over 50 customer calls daily.
- Collaborated with cross-functional teams to investigate and resolve complex escalated resolution cases efficiently.
Collection Specialist
Easyfinancial Services
Mississauga, ON
10.2021 - 04.2022
- Inbound and Outbound calls
- Collecting payments for past due accounts and getting up to date
- Developed strategies for effective communication with clients regarding payment arrangements and overdue accounts.
- Streamlined collections processes to improve recovery rates and reduce outstanding balances.
- Oversaw management of over 50 customer calls daily.
Security Supervisor
Cavalier security
Downtown, Toronto
02.2020 - 10.2021
- Monitoring CCTV cameras
- Oversaw package reception and handout processes to maintain resident satisfaction and efficiency.
- Making daily occurrence reports
- Supervised security operations, ensuring compliance with safety regulations and company policies.
- Developed and implemented training programs for new security personnel, enhancing team readiness and performance.
- Led team meetings to review performance metrics, encouraging continuous improvement and fostering a culture of accountability.
- Trained new hires on work site protocols and procedures. Provided essential information to support team integration. Assisted in onboarding processes to enhance employee readiness.
Security Supervisor
Regal Security Inc.
Downtown, Toronto
02.2016 - 02.2020
- Monitoring CCTV cameras
- Oversaw package reception and handout processes to maintain resident satisfaction and efficiency.
- Making daily occurrence reports
- Supervised security operations, ensuring compliance with safety regulations and company policies.
- Developed and implemented training programs for new security personnel, enhancing team readiness and performance.
- Led team meetings to review performance metrics, encouraging continuous improvement and fostering a culture of accountability.
- Trained new hires on work site protocols and procedures. Provided essential information to support team integration. Assisted in onboarding processes to enhance employee readiness.
Jogger
St. Joseph Printing Company LTD
Vaughn, ON
06.2013 - 02.2016
- Machine operator
- General duties including cleaning
- Counted and examined different products for quality control inspection
- Marked and identified products by number, code and size for proper finish
- Maintained quality control standards during production runs for optimal output.
Groom
Woodbine Racetrack
Rexdale, ON
05.2010 - 11.2011
- Walked with horses to warm them up for pre and post-race activities
- Bathed and fed horses
- Maintained horse hygiene and health through daily grooming and care routines.
- Monitored horses' behavior and physical condition, reporting any issues to trainers.
Education
High School Diploma -
Emery Collegiate Institute
Toronto, ON06-2013
High School Diploma -
Eltham High School
06-2010
Skills
- Excellent verbal and written communication skills
- Quick leaner and open mind; critical thinking skills
- Experience in customer service
- Strong computer skills, Microsoft Word, PowerPoint and Excel
- Exceptional listening and organizational skills
- Team player who works well with others
- Self-motivated enthusiasm
- Able to work with minimum supervision
- Excellent packaging, assembling and general help experience
- Willing to work and accept constructive criticism
- Call center experience
- Reporting and analysis
- Coaching and mentoring
- Documentation review
Interests
3d printing and programing, Listening to music and reading horror books, Enjoy playing cricket, video games and basketball, Enjoy hanging out meeting new people, Drawing
Timeline
Sr. Customer Service Specialist
Easyfinancial Services
04.2022 - 04.2026
Collection Specialist
Easyfinancial Services
10.2021 - 04.2022
Security Supervisor
Cavalier security
02.2020 - 10.2021
Security Supervisor
Regal Security Inc.
02.2016 - 02.2020
Jogger
St. Joseph Printing Company LTD
06.2013 - 02.2016
Groom
Woodbine Racetrack
05.2010 - 11.2011
High School Diploma -
Emery Collegiate Institute
High School Diploma -
Eltham High School