Tomi Hajecate
Sherman Oaks,CA
Summary
Enthusiastic Senior Customer Service Representative with more than 6 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
3
3
years of professional experience
Work History
Sr. Customer Service Specialist
Bank of America
06.2023 - Current
- Manage and oversee accounts of deceased clients, ensuring all processes comply with legal and financial guidelines.
- Review court documents and account titling to facilitate the appropriate transfer of funds.
- Disburse funds from accounts, handling sensitive and confidential information with discretion.
- Provide exceptional customer service through phone and written communication with clients and legal representatives.
- Entered customer data into the system and communicated service concerns with the department.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Met customer call guidelines for service levels, handle time, and productivity.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.'
Customer Service Coordinator
Lock and Key Locksmith
11.2022 - 06.2023
- Handled inbound customer calls to schedule and manage appointments for locksmith services.
- Coordinated with technicians to ensure timely and accurate service delivery.
- Maintained up-to-date appointment schedules, optimizing technician routes and client satisfaction.
- Explained charges, fees, terms of sales, and service agreements.
- Kept accurate records to document customer service actions and discussions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
Bachelor of Science - Game Design
Full Sail University
Winter Park, FL08-2023
Skills
- Communication:
- Strong verbal and written communication skills, adept at handling client interactions
- Technical Skills:
- Microsoft Excel, Word, PowerPoint, C, computer troubleshooting and support
- Customer Service:
- Experienced in customer relationship management, appointment coordination, and problem resolution
- Problem Solving:
- Call control
- Database research
- Ability to analyze situations, develop solutions, and implement strategies effectively
Timeline
Sr. Customer Service Specialist
Bank of America
06.2023 - Current
Customer Service Coordinator
Lock and Key Locksmith
11.2022 - 06.2023
Bachelor of Science - Game Design
Full Sail University