Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Generated sales leads through networking activities such as attending events or contacting potential customers.
Developed and implemented financial plans for customers to help them reach their short-term and long-term goals.
Researched competitors' offerings to develop strategies for increasing market share.
Customer Service Representative
Sushi Hon
Winnipeg, MB
02.2022 - 01.2024
Memorize over 75 menu items and rotating specials to give customized recommendations to guest
Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of time
Provide optimal customer experience by accurately taking customer orders and safely handling food.
GMPs and PCP Intern
Bones and Marrow Broth company
Winnipeg, MB
02.2023 - 04.2023
Investigate production plant, equipments, production flow, trash and waste managment, recall procedure, personal hygiene to conduct GMPs and PCP document
Assisted with development and implementation of new quality monitoring protocols
Conducted quality control procedures from raw material stage to finished product
Solved compliance issues with business owner and give recommendation on improving quality control process.
Research and development project intern
Utoffea
Winnipeg, MB
10.2022 - 12.2022
Taking samples and perform physiochemical analysis on samples to determine key factor on improving shelf life of product
Analyze experimental data and compare with existing literature to write report and summaries of finding
Give recommendation on reformulation of product to improve shelf stability of product while maintaing desireable sensory value.
Regulatory Affairs
VietMedical
Ho Chi Minh City, Viet Nam
02.2021 - 12.2021
Prepare and submit regulatory registration document for disinfectant and sanitizing products
Provide pre-, ongoing, and post-inspection follow-up assistance to governmental inspectors
Ensure products adhere to national and international regulatory standards.
Education
Investment Fund Canada
Canadian Securities Institute
11-2023
Bachelor of Science - Food Science
University of Manitoba
Skills
Contract Negotiations
Cross-selling abilities
Strategy Development
Understanding of analytical methodologies and procedure
Strong technical knowledge of food safety, inventory management (FIFO)
Customer Service Representative/Courier and Archiving at (RBC)Royal Bank Of Canada/Antigua Commercial BankCustomer Service Representative/Courier and Archiving at (RBC)Royal Bank Of Canada/Antigua Commercial Bank