Mariia Unanova
Summary
-A hardworking, self-motivated, and organized Banking Professional who is able to work under pressure and develop strong relationships with clients and potential clients. Always taking the initiative, possessing strong communication skills on daily workflow, and being eager to acquire advanced knowledge in order to excel. Keen to develop a career in the Financial industry,.
-Over 7 years of financial industry experience
-Exercise due diligence, professionalism, outstanding customer service and communication skills with clients
Overview
9
9
years of professional experience
1
1
Certification
Work History
Banking Advisor & Mutual Fund Representative
Royal Bank of Canada, RBC
09.2021 - Current
- Experienced in Day-to-Day banking, Business banking, Estate Management, Lending business and Investments.
- Dedicated to providing investment advice for Retirement Management and meeting client's Financial goals
- Performed excellent customer service and received over 90% positive feedback
- Achieve over 120% performance and maintain high continuity activities
- Extended and sustained relationships with customers to maintain and grow business.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
Telemarketing Specialist
Raiffeisen Bank
03.2015 - 05.2015
- Recognized as a top performer for exceeding sales targets consistently.
- Completed daily cold calling and outreach to build sales pipeline.
- Maximized conversion rates by identifying customer needs and presenting appropriate solutions.
- Reduced cancellations by proactively addressing potential issues before they escalated into full-blown problems.
- Utilized strong negotiation skills to overcome objections from hesitant prospects, ultimately converting them into satisfied, paying customers.
Telemarketing Specialist
Raiffeisen Bank
09.2015 - 05.2019
- Recognized as a top performer for exceeding sales targets consistently.
- Completed daily cold calling and outreach to build sales pipeline.
- Maximized conversion rates by identifying customer needs and presenting appropriate solutions.
- Reduced cancellations by proactively addressing potential issues before they escalated into full-blown problems.
- Utilized strong negotiation skills to overcome objections from hesitant prospects, ultimately converting them into satisfied, paying customers.
Education
Ontario Graduate Certificate With Honors - Financial Planning
Humber College
Toronto, ON2021
Bachelor of Economics -
Plekhanov Russian University of Economics
Moscow2019
Skills
- Credit risk evaluation
- Relationship building and management
- Communication
- Interpersonal
- Critical Thinking
- Leadership
- Detail-oriented
- Bilingual
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Armenian
Native or Bilingual
Certification
IFC (Investment Funds in Canada)
OMVIC Certification
Timeline
Banking Advisor & Mutual Fund Representative
Royal Bank of Canada, RBC
09.2021 - Current
Telemarketing Specialist
Raiffeisen Bank
09.2015 - 05.2019
Telemarketing Specialist
Raiffeisen Bank
03.2015 - 05.2015
Ontario Graduate Certificate With Honors - Financial Planning
Humber College
Bachelor of Economics -
Plekhanov Russian University of Economics
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