Doua Altwal
Windsor
Summary
Accomplished banking professional with a proven track record at Royal Bank Of Canada, RBC, and JORDAN AHLI BANK, enhancing customer satisfaction and business growth through expert financial planning and portfolio management. Skilled in banking software and fostering strong client relationships, I've significantly contributed to improved service quality and efficient banking solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Banking Advisor/Mutual Fund Representative
Royal Bank Of Canada, RBC
04.2022 - Current
- Extended and sustained relationships with customers to maintain and grow business.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Strengthened customer relationships through timely follow-ups and proactive communication.
Client Advisor
Royal Bank Of Canada, RBC
04.2018 - 04.2022
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
Assistant Branch Manager
JORDAN AHLI BANK
01.2015 - 09.2017
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Customer Service Representative
JORDAN AHLI BANK
04.2007 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor’s Degree Faculty of Physical Education -
Jordan University
JORDAN01.2007
High School Diploma -
LATIN SCHOOL
AMMAN, JORDAN09.2003
Skills
- Business Prospecting
- Banking Software Proficiency
- Portfolio Management
- Loan Processing
- Investment strategies
- Investment banking services
- Financial Planning
- Credit risk evaluation
- Banking
- Sales and Marketing
- Mutual funds
- Loans
- Investment advice
- Retirement planning
Languages
Arabic
Native or Bilingual
English
Full Professional
Certification
- INVESTMENT FUNDS IN CANADA (IFC)
- Effective supervision skills
- Communications skills
- MS Office
Timeline
Banking Advisor/Mutual Fund Representative
Royal Bank Of Canada, RBC
04.2022 - Current
Client Advisor
Royal Bank Of Canada, RBC
04.2018 - 04.2022
Assistant Branch Manager
JORDAN AHLI BANK
01.2015 - 09.2017
Customer Service Representative
JORDAN AHLI BANK
04.2007 - 01.2015
Bachelor’s Degree Faculty of Physical Education -
Jordan University
High School Diploma -
LATIN SCHOOL
Similar Profiles
PARMEET KAURPARMEET KAUR
Collections Officer at Royal Bank of Canada, RBCCollections Officer at Royal Bank of Canada, RBC
Kelly ClarkeKelly Clarke
Cash Cage Associate at Royal Bank of Canada, RBCCash Cage Associate at Royal Bank of Canada, RBC
Rahul SharmaRahul Sharma
Managing Director & Head of Western Canada at Royal Bank Of Canada, RBCManaging Director & Head of Western Canada at Royal Bank Of Canada, RBC