Thomas Trinh
Vancouver,BC
Summary
Resourceful and results-driven Sales and Management Professional with over 15 years of experience. Quickly recognizes new business opportunities and mobilizes resources to ensure goals are met and customers remain satisfied. Interacts productively with a broad range of personalities and cultures. Fluent in English, Cantonese and Mandarin. Attentive to details.
Experienced with managing logistical tasks in high-pressure environments. Utilizes advanced equipment and methods to ensure timely and accurate transportation of luggage. Track record of maintaining safety standards and enhancing operational efficiency through effective teamwork and communication.
Overview
28
28
years of professional experience
Work History
Baggage Handler
AB Coast Aviation/YVR Airport
01.2020 - Current
- Manually scan baggage and load on conveyor belts to aircraft
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
- Observed safety and privacy procedures in handling passengers' property.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
Passenger Service Agent
Dexterra YVR Airport
01.2019 - 01.2020
- Checked in embarking passengers and perform all related duties
- Attended to gate and perform the related duties including operation of bridges and aircraft doors
- Attended to domestic and international passengers
- Monitored disembarking passengers for aircraft through airport facilities
- Escorted passengers to customs when required
Driver Helper
UPS Canada
01.2018 - 12.2018
- Assisted UPS driver pick up or deliver mails and boxes to commercial/residential building and retail stores
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
Sales & Inventory Specialist
Body Energy Club
01.2017 - 12.2017
- Merchandised and managed store inventory levels ensuring adequate levels of stock
- Received and priced inventory maintaining accurate pricing records
- Performed data entry and completed proper paperwork.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Assistant Manager of Merchandise
TJX Canada - Winners, Home-Sense and Marshalls
01.2009 - 01.2015
- Managed in-store operations with a focus on efficiencies and the implementation of in store event promotions to drive sales
- Recruited, hired and trained sales associates and assisted full accountability for the business in the absence of the store manager
- Coordinate priorities, communicate sales objectives and resolve problems in order to deliver a quality shopping experience to customers
- Planned and set-up promotions; created artistic and creative merchandising displays
- Oversaw efficient operation of key areas such as backroom activities; managed door to floor process, merchandising and presentation standards
- Trained, coached and monitored merchandising coordinators and store associates
- Prepared and delivered annual performance appraisals for associates and coordinators
- Provided leadership in inventory management, loss prevention and cost control
- Analyzed sales to identify new opportunities & promotional initiatives to drive sustainable growth
Sales Representative
Ascenta Health Limited
01.2008 - 01.2009
- Demonstrated well developed cold calling and relationship building skills in the promotion and marketing of industry leading health care supplements to retail accounts
- Actively prospected new business opportunities, conducted sales presentations
- Coordinated and managed in-store promotional events to build brand awareness and maximize sales
Sales Representative
Yves Saint Laurent
01.2007 - 01.2009
- Ensured consistent call schedule on major retail accounts, identified and capitalized on opportunities to drive new business in partnership with retail stores
- Consistently met and/or exceeded personal sales targets and individual store objectives in working with companies such as Sears, shopper Drugs Mart and The Bay
Sales Manager − Menswear
Hudson's Bay Company
01.2005 - 01.2007
- Developed both short and long-term business plans that addressed opportunities and positively impacted sales
- Executed business development and customer service strategies to drive optimal performance for all direct reports
- Combined creativity and experience to ensure the consistent and timely execution of objectives
- Drove sales performance and a team of up to 42 associates and 3 managers to surpass regional and company sales revenues: secured total sales volume of $4.1 million within 12 months
- Increased employee morale and productivity by implementing hands-on management style involving daily coaching, performance tracking and weekly sales reviews
- Turned around under-performing long term service employees by establishing weekly sales goals, developing performance action plans and holding weekly performance reviews
- Restructured department to create three new departments which resulted more effective customer service and reduced stock shortages by $300K
- Consistently met budgets through implementing significant cost saving programs including staff scheduling, inventory management, and payroll monitoring
Department Head − Men's Designer Department
01.1997 - 01.2005
- Provided strategic leadership in overseeing department sales and monitoring profitability
- Liaised with management and buyers to increase sales through appropriate buying/marketing decisions
- Remained accountable in the Sales Managers absence
Education
Fashion Design Diploma -
International Academy of Merchandising & Design
Fashion Technique and Merchandising -
Sheridan College
Computer Literacy: A Business Prospective -
Ryerson Polytechnic University
Skills
- Resourceful
- Results-driven
- Business Growth
- Strategic Marketing
- Relationship Building
- Customer Care
- Operational Leadership
- Coaching
- Training
- Mentoring
- Attention to Detail
- Time management
Professional Development
Computer Literacy: A Business Perspective, Ryerson Polytechnic University, Toronto, ON, Fashion Design Diploma, International Academy of Merchandising & Design, Toronto, ON, Fashion Technique and Merchandising, Sheridan College, Toronto, ON, Completed various Workshops for Store Management and Leadership training (2005-2014), Associate Recruitment and Selection, The Equitable Leader: Diversity, Maximizing Performance: Performance Improvement Workshop, Driver Seat – Loss Prevention, Health and Safety Guide for New Retail Workers, Management Training, Situational Leadership and Event Management and Supervisor Training
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Baggage Handler
AB Coast Aviation/YVR Airport
01.2020 - Current
Passenger Service Agent
Dexterra YVR Airport
01.2019 - 01.2020
Driver Helper
UPS Canada
01.2018 - 12.2018
Sales & Inventory Specialist
Body Energy Club
01.2017 - 12.2017
Assistant Manager of Merchandise
TJX Canada - Winners, Home-Sense and Marshalls
01.2009 - 01.2015
Sales Representative
Ascenta Health Limited
01.2008 - 01.2009
Sales Representative
Yves Saint Laurent
01.2007 - 01.2009
Sales Manager − Menswear
Hudson's Bay Company
01.2005 - 01.2007
Department Head − Men's Designer Department
01.1997 - 01.2005
Fashion Technique and Merchandising -
Sheridan College
Computer Literacy: A Business Prospective -
Ryerson Polytechnic University
Fashion Design Diploma -
International Academy of Merchandising & Design
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