Harmanpreet Kaur

Delta,BC

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

years of professional experience

Work History

Lounge Assistant

Plaza Premium Lounge( YVR Airport)

03.2023 - 10.2024

Addressed guest concerns and resolved issues promptly, maintaining professionalism at all times.
dealt with different conditions and can handle work under pressure.
Managed reservations system effectively to maximize table turnover while accommodating walk-in guests whenever possible.
Increased operational efficiency by performing necessary maintenance tasks on equipment like espresso machines when required.

Security Officer

Eagle Security

03.2024 - Current

Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Reported suspicious activities and persons to law enforcement.

Housekeeper

Sandman Hotel

07.2022 - 02.2023

Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Education

Associate of Arts -

Lasalle College

Surrey, BC

09-2024

Skills

Report writing
Incident reporting
Security guard license
General security

CCTV surveillance
Superior customer service
Complex Problem-solving
Relationship building and management

Languages

English

Full Professional

Timeline