Renu Renu
surrey,British Columbia
Summary
Proven to excel in high-pressure environments, I leveraged clerical expertise and exceptional verbal communication at YVR Airport to surpass customer service expectations. Skilled in workload management and decision-making, I consistently enhanced operational efficiency and team performance, demonstrating a significant impact on business outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Curbside Assistant
YVR airport
Surrey, Canada
12.2023 - Current
- In my work at the airport, I was recognized repeatedly for excellent customer service and consistently exceeded expectations as a curbside operator.
- I stayed current on company policies and procedures to always offer customers the best possible support.
- My work is top-notch across the board, and managers rely on me to handle tough jobs.
- Coordinated ground transportation operations to ensure efficient curbside services.
Team Member
Domino's
Surrey, British Columbia
05.2019 - 12.2025
- Developed positive customer relationships through friendly greeting and excellent service.
- Assessed company operations for compliance with safety standards.
- Determined consumer needs to provide products and services appealing to larger market.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Trained new team members using approved training materials and information.
- Collaborated with team members to achieve project milestones within set deadlines.
- Assisted in inventory management, ensuring stock levels met demand without excess.
Assistant Manager
Varinder Gaba
Delta, British Columbia
05.2020 - 10.2023
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained up-to-date knowledge of company products and services.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other departments to ensure smooth flow of operations.
Education
ECEA
Coastal Collage
Surrey, BC11-2023
BBA - Business Administration
Capilano University
North Vancouver, BC01.2021
Post Graduate Diploma - Cosmetology
VLCC institute
LudhianaSkills
- Workload management
- Clerical task proficiency
- Administrative tasks
- Decision-making
- Multitasking and organization
- Verbal and written communication
- Office equipment operation
Availability
Monday Tuesday Wednesday Thursday Friday Saturday Sunday (ANY TIME)
Summary
In my work at the airport was recognized repeatedly for excellent customer service and consistently exceeded expectations as a curbside operator. I stayed current on company policies and procedures to always offer customers the possible support. My work was top-notch across the board, and managers relied on me to handle tough jobs.
Certification
- Security license
- TCP
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Gujarati
Limited
Urdu
Limited
Timeline
Curbside Assistant
YVR airport
12.2023 - Current
Assistant Manager
Varinder Gaba
05.2020 - 10.2023
Team Member
Domino's
05.2019 - 12.2025
- Security license
- TCP
ECEA
Coastal Collage
BBA - Business Administration
Capilano University
Post Graduate Diploma - Cosmetology
VLCC institute
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