Aira Widwid
Richmond,British Columbia
Summary
Results-driven professional with a diverse background in customer service, operations coordination, and data-driven performance analysis. Demonstrated ability to enhance efficiency and deliver top-tier service in fast-paced environments
Overview
7
7
years of professional experience
1
1
Certification
Work History
Curbside Ambassador
YVR Airport
Richmond
01.2023 - Current
- Greets and welcome passengers with exceptional customer service and direct them to their check-in counter
- Engage passengers in friendly conversation and provides assistance to create a memorable travel experience
- Offers support by directing passengers to designated locations and connecting to the right personnel.
Checkpoint Resource Coordinator
Paladin Airport Security
Richmond, British Columbia
05.2024 - 05.2025
- Administer breaks for Screening Officers at Security Screening Checkpoints
- Communicate break schedule, durations, and release times directly to Screening Personnel
- Arrange qualified relief personnel for breaks with matching qualifications.
- Support Shift Delivery Manager (SDM) achieves daily KPIs and ensures compliance with Standard Operating Procedures
Customer Service Representative
Strategic Aviation -United Airlines
Richmond
01.2022 - 01.2024
- Provide excellent customer service and help resolve passenger complaints
- Perform passenger check-in, security procedure, and aircraft boarding
- Verifying identification and travel documents to efficiently board passenger for an on time departure.
Production Efficiency Assistant
Daiya Foods
Rupert
01.2018 - 01.2020
- Organizes data and provides support for organization-wide efforts to ensure KPI performance management are developed using data-driven focus
- Support operations with administrative duties in collecting data
- Assist in the identification, development, and evolution of KPIs
- Analyze data to identify key issues, challenges and measure labour efficiency
- Works closely with Senior Production Manager to establish a continuous performance and quality improvement effort.
Education
Law Enforcement Diploma -
Justice Institute of British Columbia
12.2022
Bachelor of Arts in Political Science -
Saint Louis University, Philippines
06-2017
Skills
- Excellent oral and written communication skills
- Strong work ethic
- Detail-oriented and strong organizational skills
- Able to perform duty with a sense of urgency
- Problem Solving
- Interpersonal skill
- Planning
- Proficient in Microsoft Office (MS Excel, Word, and PowerPoint)
Certification
- Communication for Manufacturing Safety and Productivity
- Continuous Improvement Training
References
available upon request
Timeline
Checkpoint Resource Coordinator
Paladin Airport Security
05.2024 - 05.2025
Curbside Ambassador
YVR Airport
01.2023 - Current
Customer Service Representative
Strategic Aviation -United Airlines
01.2022 - 01.2024
Production Efficiency Assistant
Daiya Foods
01.2018 - 01.2020
Law Enforcement Diploma -
Justice Institute of British Columbia
Bachelor of Arts in Political Science -
Saint Louis University, Philippines