Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.
· Working and collaborating with Toronto Public health services to provide vaccine equity support for communities.
· Supporting development and implementation of vaccine engagement led by North York East Vaccine Engagement Team
· Provide information to the community consistent with guidance and direction from Toronto Public Health
· Acts as the first point of contact for individuals requesting information on vaccine support and related services.
· Participate in team meetings related to program effectiveness and provides suggestions and feedback for service delivery and improvement.
· Conducting outreach to community partners including faith-based organization. Pharmacies, community centres and resident groups
· Participate and contribute to weekly data collection and reporting.
· Provide navigation supports to clients including connecting to services and follow ups.
· Provide regular reports to central coordinator on all engagement activities.
Providing face to face interactions with community residents.
· Support residents and clients in utilizing Support Services and resources.
· Creates and maintains digital client files and documents all interactions with clients.
· Collect, uploads and reviews resident and client application related documentation, and ensures completeness of client profile in the system.
· Liaises and collaborates with community partners and agencies by phone and email to identify and support clients in accessing core income support and related services and benefits.
· Participates in team quality assurance programs and provides suggestions and feedback for service delivery and improvement.
· Participates as a member of a multi-disciplinary team and liaison to Toronto Children's Services, Toronto Employment and Social Services, and Access to Housing
· Schedules appointments for fee subsidy applicants
· Operates computers utilizing a variety of software.
Maintains current knowledge of community services, resources, policies, programs, procedures, and issues affecting client populations.
Rich experience of working with Immigrants, Refugees and South Asian communities
Experienced in working with diverse and multi-cultural teams
Strong customer service skills and ability to establish and maintain effective consulting relationships with clients
Excellent communication skills both oral and written with all levels of staff, public and clients
Experience in conducting Intake and Need Analysis for clients
Ability to understand and respond to changing community needs
Strong analytical and problem-solving skills using critical thinking
Good understanding of case management
Detail oriented and strong organizational and decision-making skills with ability to carry out tasks with minimal supervision
Multi-lingual skills
Excellent Customer Service skills and multi-tasking skills
Strong documentation and reporting skills
Proficient in using MS Office – Word, Excel, Power Point and Adobe Spark
Designed flyers using Canva
· International skills applied to Gerontology - JVS Toronto
· First Aid & CPR/AED Level C
· AODA Certificate
· LEAP Long Term Certificate
· U=First Certificate
· Customer Service - Peel Adult Training Centre