Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurricular Awards
Languages
Websites
Software
Timeline
Generic

Thenaven Velloupillay

St. John's,NL

Summary

Results-driven Software Developer with a strong foundation in computer science and experience in full-stack development. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

5
5
years of professional experience

Work History

Assessment Processing Officer

Canada Revenue Agency – T1PR
06.2022 - 12.2024
  • Reviewed tax returns submitted by individuals to ensure accuracy and compliance with tax laws
  • Responded to inquiries in both English and French from taxpayers regarding their returns, clarified any discrepancies, and provided assistance in understanding tax regulations
  • Sent notices to taxpayers regarding result of their assessment, including any adjustments made to their returns
  • Resolve discrepancies or issues that may arise during assessment process.

Customer Service Representative

TTEC - Betting Company
06.2021 - 12.2021
  • Assisted customers with website issues, betting promotions and questions
  • Resolved service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution
  • Recorded and extracted customers’ information regarding deposits and withdrawal of money on SQL and excel sheets

Bilingual Customer Service Chat Representative

MarketLinc - LP Automotive
11.2020 - 04.2021
  • Handled customer inquiries through live chat of Companies’ website, Facebook Messenger, SMS, Google My Business and Apple Business Chat of over 500 vehicle dealerships in Canada
  • Assisted customers with vehicle’s specs questions, sales and purchase of vehicle, booking test drive and service appointments
  • Accessed electronic inventory systems of dealerships to look up for vehicle’s information and availability.

Bilingual Customer Service Representative

Alorica - Walmart Ecommerce
05.2020 - 08.2020
  • Handled customer inquiries, complaints, billing questions and service requests
  • Responded to approximately 50 incoming calls and providing quality service to customers with a CSAT score of 95%.
  • Listened attentively to caller needs to ensure a positive customer experience and Accessed electronic cataloging systems to look up product information

Education

Professional Certificate - Business Intelligence Analyst

IBM
Online
01.2025 - 02.2025

Bachelor of Science - Computer Science

Memorial University of Newfoundland
St. John's, NL
04.2024

High School Diploma -

University of Cambridge A-level
UK
12.2018

Skills

  • SQL, C, C, Java
  • VSCode, Jupyter Notebook, ReactJS, Netbeans
  • Python, JavaScript, CSS, HTML
  • Mediapipe, OpenCV, numpy, panda
  • Time management abilities, Multitasking Abilities, Teamwork and Collaboration
  • Object-Oriented Programming, Machine Learning, Computer Vision, Data Mining

Accomplishments

Web Developer and Social Media Manager, Walls of Fame Contracting Ltd(Mauritius) - Remote

  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, and CSS
  • Implemented changes and integrated requested elements to streamline business operations.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Created and implemented impactful strategies to increase company brand awareness and engagement.

Lead Software Engineer, Gesture Based Cryptography

  • Implemented gestures and movements as a form of authentication that provides the user with a new form of user-friendly interaction security layer compared to the traditional PIN and Password.
  • Integrated Mediapipe's hand-tracking module to capture and interpret gestures for user authentication and designed a custom cryptography algorithm to encode and decode data based on specific gesture sequences.
  • Created a simple yet delightful 3D snake game where multiple users can be created to save their progression in the game which can be accessed using the player's saved gesture using the CVzone package.

Data Scientist, Brain Tumor Progression (Computer Vision)

  • Created a python project to track brain tumor progression using the Cancer Imaging Archive(TCIA) dataset which contains around 8800 MRI images to analyze the changes in the size, shape, or other characteristics of a tumor.
  • Trained a deep learning model (Convolutional Neural Network), to automatically segment the tumor from the brain tissue which went through training, validation and testing.
  • Compared the progression of the brain tumor through statistical analysis techniques to determine whether the changes are significant and also visualization analysis through Matplotlib module to create interactive plots that show changes in tumor volume or other features over time.

Extracurricular Awards

  • Winner of Mauritius Intercollege Badminton Tournament Championship 2018.
  • First Runner-up of Mauritius Intercollege Badminton Tournament Championship 2017.
  • Second Runner-up Badminton Mauritius National Junior Open 2012.

Languages

English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)

Software

Salesforce CRM

Microsoft Office

Python

R Studio

Java

C

SQL

React JS

Timeline

Professional Certificate - Business Intelligence Analyst

IBM
01.2025 - 02.2025

Assessment Processing Officer

Canada Revenue Agency – T1PR
06.2022 - 12.2024

Customer Service Representative

TTEC - Betting Company
06.2021 - 12.2021

Bilingual Customer Service Chat Representative

MarketLinc - LP Automotive
11.2020 - 04.2021

Bilingual Customer Service Representative

Alorica - Walmart Ecommerce
05.2020 - 08.2020

Bachelor of Science - Computer Science

Memorial University of Newfoundland

High School Diploma -

University of Cambridge A-level
Thenaven Velloupillay