Thenaven Velloupillay
St. John's,NL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Complex problem-solver with analytical and driven mindset. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
Work History
Web Developer and Social Media Manager
Walls of Fame Contracting Ltd(Mauritius)
2024.02 - Current
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, and CSS.
- Implemented changes and integrated requested elements to streamline business operations.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
Assessment Processing Officer
Canada Revenue Agency – T1PR
2022.06 - Current
- Reviewed tax returns submitted by individuals to ensure accuracy and compliance with tax laws
- Responded to inquiries in both English and French from taxpayers regarding their returns, clarified any discrepancies, and provided assistance in understanding tax regulations
- Sent notices to taxpayers regarding result of their assessment, including any adjustments made to their returns
- Resolve discrepancies or issues that may arise during assessment process.
Customer Service Representative
TTEC - Betting Company
2021.06 - 2021.12
- Assisted customers with website issues, betting promotions and questions
- Resolved service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution
- Recorded and extracted customers’ information regarding deposits and withdrawal of money on SQL and excel sheets
Bilingual Customer Service Chat Representative
MarketLinc - LP Automotive
2020.11 - 2021.04
- Handled customer inquiries through live chat of Companies’ website, Facebook Messenger, SMS, Google My Business and Apple Business Chat of over 500 vehicle dealerships in Canada
- Assisted customers with vehicle’s specs questions, sales and purchase of vehicle, booking test drive and service appointments
- Accessed electronic inventory systems of dealerships to look up for vehicle’s information and availability.
Bilingual Customer Service Representative
Alorica - Walmart Ecommerce
2020.05 - 2020.08
- Handled customer inquiries, complaints, billing questions and service requests
- Responded to approximately 50 incoming calls and providing quality service to customers with a CSAT score of 95%.
- Listened attentively to caller needs to ensure a positive customer experience and Accessed electronic cataloging systems to look up product information
Education
Bachelor of Science - Computer Science
Memorial University of Newfoundland
St. John's, NL04.2024
High School Diploma -
University of Cambridge A-level
UK12.2018
Skills
- LANGUAGES/TOOLS/FRAMEWORKS/CONCEPTS
- Scripting Languages: Python, JavaScript
- SQL, C, C++, Java
- Website optimization, Front-End Development, CSS, HTML
- Object-Oriented Programming, Machine Learning, Computer Vision
- Produce Clean Code
- Written Communication, Effective Communication, Active Listening
- Time management abilities, Multitasking Abilities, Teamwork and Collaboration
Accomplishments
Gesture Based Cryptography
The project aims at implementing specific movements or gestures as a form of user verification instead of traditional methods like passwords or PINs. This python based project records these gestures, creating a unique pattern or set of patterns associated with the user. The system uses a hand landmark model to identify key points on the hand, such as the fingertips and joints.
Extracurricular Awards
- Winner of Mauritius Intercollege Badminton Tournament Championship 2018.
- First Runner-up of Mauritius Intercollege Badminton Tournament Championship 2017.
- Second Runner-up Badminton Mauritius National Junior Open 2012.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Web Developer and Social Media Manager
Walls of Fame Contracting Ltd(Mauritius)
2024.02 - Current
Assessment Processing Officer
Canada Revenue Agency – T1PR
2022.06 - Current
Customer Service Representative
TTEC - Betting Company
2021.06 - 2021.12
Bilingual Customer Service Chat Representative
MarketLinc - LP Automotive
2020.11 - 2021.04
Bilingual Customer Service Representative
Alorica - Walmart Ecommerce
2020.05 - 2020.08
Bachelor of Science - Computer Science
Memorial University of Newfoundland
High School Diploma -
University of Cambridge A-level
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