Jaideep Anand
264 Savanna Way, NE, Calgary,AB
Summary
Highly motivated employee with a strong desire to take on new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work effectively unsupervised and quickly master new skills. Seeking opportunities to expand skill set while contributing to company growth.
Overview
8
8
years of professional experience
Work History
Assessment Processing Officer
Canada Revenue Agency
Surrey, BC
11.2021 - 06.2024
- Analyzes, verifies, processes and resolves internally generated files or requests from taxpayers
- Investigates and resolves non-routine complaints and requests for information and provides taxpayers
- Reviews various activities as requested in order to verify correctness of file completion.
- Verified documents to ensure compliance with regulations.
Personal Banking Associate
TD Canada Trust Bank
Richmond, BC
07.2021 - 11.2021
- Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
- Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
Store Manager
The Big Home Furnishing
Surrey, BC
08.2020 - 12.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
Payment & Reward Representative
PC Financial
Charlottetown, PE
10.2019 - 04.2020
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Providing PC Financial credit card service to the new and existing customers
- Contributed to team sales goals by upselling products and services to customers.
Personal Banking Associate
TD Canada Trust Bank
Regina,SK
12.2018 - 09.2019
- Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
- Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
Financial Services Representative
CIBC Bank
Regina, SK
07.2017 - 12.2018
- Daily attend 80 to 100 calls helped clients with their day-to-day banking needs and give more knowledge about the financial products which fit their needs
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
Subject Matter Expert
Fido
Sarnia, ON
01.2016 - 01.2017
- Created detailed reports on project progress, metrics, and results for stakeholders' review
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Education
Post Graduate Diploma - International Business Management
Lambton College
Sarnia, ON05.2017
Bachelor In Business Administration - Business
St. Aloysius College
India 08.2015
Skills
- Problem-solving
- MS Suite (Word, PowerPoint, Excel)
- Interpersonal Skills
- Leadership
- Adaptability
- Teamwork
- Application processing
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Awards
- Quarterly Excellence Services (CIBC)
References
Sharon Bridge, Manager (Canada Revenue Agency), (236)334-2364
Timeline
Assessment Processing Officer
Canada Revenue Agency
11.2021 - 06.2024
Personal Banking Associate
TD Canada Trust Bank
07.2021 - 11.2021
Store Manager
The Big Home Furnishing
08.2020 - 12.2020
Payment & Reward Representative
PC Financial
10.2019 - 04.2020
Personal Banking Associate
TD Canada Trust Bank
12.2018 - 09.2019
Financial Services Representative
CIBC Bank
07.2017 - 12.2018
Subject Matter Expert
Fido
01.2016 - 01.2017
Post Graduate Diploma - International Business Management
Lambton College
Bachelor In Business Administration - Business
St. Aloysius College