AXEL-Jordache LIMOKO
Sudbury,Canada
Summary
With strong problem-solving abilities, a willingness to learn, and excellent communication skills, well-prepared to contribute to team success and achieve positive results. Always ready to take on new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Assessment Processing Officer
Canada Revenue Agency
Sudbury, Canada
12.2021 - Current
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
- Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
- Collaborated with team members to achieve shared objectives and meet tight deadlines.
- Maintained strict confidentiality regarding applicant information in accordance with company policies and legal requirements.
- Continuously improved knowledge of industry trends, regulations, and best practices to enhance overall performance as a Processing Officer.
Member Service Agent
Desjardins
Sudbury, Canada
09.2019 - 10.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Teaching Assistant
Laurentian University
Sudbury, Canada
09.2017 - 04.2019
- Instructed small group of students in basic concepts such as Algebraic manipulation, pattern recognition and problem-solving techniques
- Asked guiding questions to help students arrive at solutions from their own critical thinking
- Catered explanations to different learning style e.g graphical, analytical or numerical explanations
- Explained in detail various concepts in easy-to-understand terms
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
Tutor
Tutor bright
Durham, Canada
05.2018 - 08.2018
- Provided homework assistance using specific curriculum and materials.
- Maintained up-to-date knowledge of educational best practices and incorporated them into teaching methods.
- Supported students in preparing for college entrance exams, leading to improved outcomes and acceptance into desired programs.
- Boosted students' test scores with tailored tutoring sessions focused on individual learning styles and needs.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Tree Planter
Rhino Reforestation Services Inc.
Prince George, Canada
05.2017 - 08.2017
- Exceeded company expectations in terms of total trees planted per day while maintaining high standards for accuracy and quality.
- Collaborated effectively with other crew members on larger-scale projects involving teamwork and coordination between multiple teams or departments.
- Facilitated the proper disposal of waste materials and debris from planting sites, ensuring a clean and environmentally friendly work environment.
- Assisted in meeting project deadlines through diligent work habits and adapting quickly to changing weather conditions or terrain challenges.
Bilingual Front-Line Canvasser
The Network Inc.
Toronto, Canada
05.2016 - 08.2016
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Utilized data-driven strategies to target specific demographics for increased sponsor outreach effectiveness.
- Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.
- Discussed customer feedback with management to optimize customer experience.
- Followed up with customers to verify satisfaction with products and services.
Education
CPA Certification Program -
CPA Ontario
12.2027
Economics - Minor
Laurentian University
Sudbury, Ontario01.2021
B.Sc. - Mathematics
Laurentian University
Sudbury, Ontario01.2020
Skills
- Proficient with numbers
- Bilingual in French and English
- Decision making skills
- Application processing
- Document Verification
- Deadline Management
- Professionalism and Courtesy
- Social Perceptiveness
- Patience and Tolerance
- Computer Skills
- Positive Attitude
- Problem-solving skills
- Creative Thinking
- Collaboration and Teamwork
- Bank Reconciliation
- Accounting and bookkeeping
References
Available upon request
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Assessment Processing Officer
Canada Revenue Agency
12.2021 - Current
Member Service Agent
Desjardins
09.2019 - 10.2021
Tutor
Tutor bright
05.2018 - 08.2018
Teaching Assistant
Laurentian University
09.2017 - 04.2019
Tree Planter
Rhino Reforestation Services Inc.
05.2017 - 08.2017
Bilingual Front-Line Canvasser
The Network Inc.
05.2016 - 08.2016
CPA Certification Program -
CPA Ontario
Economics - Minor
Laurentian University
B.Sc. - Mathematics
Laurentian University