Thelma Hernandez
Lodi
Summary
Dynamic professional with a proven track record at Oakmont of Lodi and Lodi Unified School District, excelling in multitasking and customer engagement. Demonstrated exceptional customer service and team collaboration, enhancing guest experiences and student success. Skilled in POS systems and classroom management, adept at fostering positive relationships and ensuring safety. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Oakmont of Lodi
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Paraeducator/Site Lead Sub
Lodi Unified School District
11.2017 - 08.2021
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Monitored student classroom and outdoors activities to promote student safety.
Education
GED -
San Joaquin Delta College
Stockton, CA08-2025
High School Diploma -
Lodi Unified School District
Lodi, CA05-2017
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Customer service
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Full Professional
Interests
- Crafting and DIY Projects
- Photography
- Fashion
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Server
Oakmont of Lodi
09.2021 - Current
Paraeducator/Site Lead Sub
Lodi Unified School District
11.2017 - 08.2021
GED -
San Joaquin Delta College
High School Diploma -
Lodi Unified School District
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