Thamarai Tharmarajah
Oshawa
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Reitmans
09.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Responded to customer requests for products, services, and company information
- Exhibited high energy and professionalism when dealing with clients and staff
- Maintained up-to-date knowledge of product and service changes
Data Entry Specialist
Ministry of Finance
07.2023 - 09.2023
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols
- Completed data entry tasks with accuracy and efficiency
- Corrected data entry errors to prevent issues such as duplication or data degradation
- Built and maintained tracking databases for a variety of measurement needs
Customer Service Cashier
Costco
01.2023 - 05.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers
- Handled high-pressure situations calmly, maintaining composure during busy periods or challenging interactions
- Actively listened to customers, quickly addressing concerns and escalating major issues as needed
Key Holder
Canadian Tire
07.2019 - 12.2022
- Opened and closed the store independently, ensuring proper security and operational procedures
- Assisted with daily store operations, including inventory management and cash handling
- Delivered excellent customer service, building rapport and repeat business
- Trained and supported new team members to ensure adherence to company standards
Education
Bachelor of Arts - Sociology
Toronto Metropolitan University
Toronto, ON04.2025
High School Diploma -
Maxwell Heights Secondary School
Oshawa, ON01.2021
Skills
- Implementing Pricing Strategies
- Health and Safety Procedures
- Computer Proficiency
- Managing Cash Register
- Customer Experience Enhancement
- Good Communication Skills
- Technological Knowledge
- Answering Customer Questions
- Social Perceptiveness
Timeline
Customer Service Representative
Reitmans
09.2023 - 05.2024
Data Entry Specialist
Ministry of Finance
07.2023 - 09.2023
Customer Service Cashier
Costco
01.2023 - 05.2023
Key Holder
Canadian Tire
07.2019 - 12.2022
High School Diploma -
Maxwell Heights Secondary School
Bachelor of Arts - Sociology
Toronto Metropolitan University
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