Riddhi Upadhyay
Calgary,ON
Summary
Client-focused Retail and Contact Center Specialist with exemplary history of leading retail teams to unprecedented sales volumes. Deploys strategic long-range planning, expense control and innovative sales strategies and demonstrates constant readiness to meet consumer needs. Motivates and inspires team members to engage with customers and grow business.
Overview
5
5
years of professional experience
Work History
Wireless Sales Representative
OSL Retail Services Inc
Calgary, AB
09.2023 - Current
- Detailed product features for customer to provide information for best solutions for client needs
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction
- Dealing with client credit analysis for pre-qualification for financing options
- Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests
- · Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling
Assistant Retail Supervisor
Target
Laurel, Maryland, USA
07.2022 - 10.2023
- Supervised work of cashiers, training new team members and monitoring performance.
- Coordinated restocks to keep retail displays organized and full for customers.
- Increased sales by optimizing in-store promotional strategies.
- Helped each team increase business with improved approaches to planning and product line management.
- Created successful plans to maximize profits and reduce loss.
- Contributed to merchandising ideas at team meetings to increase sales.
Retail Sales Associate
Target
Laurel, Maryland, USA
02.2022 - 07.2022
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts and collected payments to process transactions.
Call Center Representative
Millennial Services
Laurel, Maryland, USA
10.2020 - 01.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Followed up on sales leads through outbound calling.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Achieved established sales targets by generating new customer accounts.
Retail Supervisor
2Go Deli & Convenience
Laurel, Maryland, USA
09.2019 - 10.2020
- Supervised work of cashiers, training new team members and monitoring performance.
- Coordinated restocks to keep retail displays organized and full for customers.
- Contributed to merchandising ideas at team meetings to increase sales.
- Increased sales by optimizing in-store promotional strategies.
Education
MBA - Information Technology
Washington University of Virginia
Annadale, VA12.2022
Bachelor's of Commerce - HR Management
Osmania University
Hyderabad04.2018
Skills
- Cash Handling and Reconciliation
- Financial Recordkeeping
- Decision Making
- Inventory Management
- Implementing Pricing Strategies
- Customer Service Management
- Analyzing Profitability
- Recruitment and Training
- Health and Safety Procedures
- Reporting and Performance Analysis
- Merchandise Promotion and Display
- Sales Leadership
- Microsoft Office
- Delegation and Supervision
- Team Building and Motivation
- Staff Coaching and Training
- Banking regulations
- Risk Assessment
- Cash Flow analysis
- Financing Documentation
Timeline
Wireless Sales Representative
OSL Retail Services Inc
09.2023 - Current
Assistant Retail Supervisor
Target
07.2022 - 10.2023
Retail Sales Associate
Target
02.2022 - 07.2022
Call Center Representative
Millennial Services
10.2020 - 01.2022
Retail Supervisor
2Go Deli & Convenience
09.2019 - 10.2020
MBA - Information Technology
Washington University of Virginia
Bachelor's of Commerce - HR Management
Osmania University
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