Thamarai Tharmarajah
Oshawa,ON
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Reitmans
09.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Reitmans
09.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Reitmans
09.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Reitmans
09.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Reitmans
09.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Data Entry Specialist
Ministry Of Finance
07.2023 - 09.2023
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Built and maintained tracking databases for variety of measuring aspects.
Customer Service Representative
Costco
01.2023 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Cashier
Costco
01.2023 - 05.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Key Holder
Canadian Tire Gas Plus
07.2019 - 12.2022
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Education
Bachelor of Arts - Sociology
Ryerson University
Toronto, ON04.2025
Skills
- Recruitment and Training
- Financial Recordkeeping
- Implementing Pricing Strategies
- Health and Safety Procedures
- Computer Proficiency
- Managing Cash Register
- Customer Experience Enhancement
- Good Communication Skills
- Technological Knowledge
- Answering Customer Questions
- Social Perceptiveness
Timeline
Customer Service Representative
Reitmans
09.2023 - 05.2024
Customer Service Representative
Reitmans
09.2023 - 05.2024
Customer Service Representative
Reitmans
09.2023 - 05.2024
Customer Service Representative
Reitmans
09.2023 - 05.2024
Customer Service Representative
Reitmans
09.2023 - 05.2024
Data Entry Specialist
Ministry Of Finance
07.2023 - 09.2023
Customer Service Representative
Costco
01.2023 - 05.2023
Customer Service Cashier
Costco
01.2023 - 05.2023
Key Holder
Canadian Tire Gas Plus
07.2019 - 12.2022
Bachelor of Arts - Sociology
Ryerson University
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