Tetiana Sukhovetska

• Handled daily cash transactions including deposits, withdrawals, and bill payments with accuracy and efficiency.

• Maintained a balanced cash drawer and followed strict security and compliance procedures.

• Assisted clients with account inquiries and promoted digital banking solutions.

• Referred customers to appropriate advisors for complex banking needs.

• Contributed to a positive and professional branch environment.

Enhanced Customer Satisfaction: Delivered high-quality beverages, reducing complaint resolution time by

20%, leading to a 15% increase in customer loyalty and retention.

● Operational Efficiency: Proficient in all QSR stations (Pizza Alla Pala, Gran Cafe, Pastry , Gelato),

maintaining 98% operational uptime and achieving a 10% reduction in product waste.

● Inventory and Waste Management: Managed inventory across multiple stations, resulting in a 12% decrease in

waste while maintaining optimal stock levels.

● Order Processing and Cash Handling: Streamlined order processing, reducing service time by 30%, and

ensured 99% accuracy in cash handling, minimizing errors.

● Educated customers on coffee offerings and other menu items, driving upselling opportunities and enhancing

overall experience.

● Remained calm under pressure, successfully handling high-volume periods and addressing customer concerns

with professionalism.

Premium Beverage Crafting: Created high-quality beverages, enhancing the customer experience and

contributing to a 10% increase in positive feedback.

● High-Volume Efficiency: Effectively managed high-volume orders, reducing service time by 25%, ensuring

accuracy and customer satisfaction.

● Menu Knowledge and Upselling: Educated customers on menu options, driving a 15% increase in upselling and

repeat visits through personalized recommendations.

● Inventory and Workspace Management: Successfully managed inventory , reducing waste by 8%, and

maintained a clean, organized environment that exceeded brand standards.