Tetiana Shvora
John’s,NL
Summary
Highly skilled and detail-oriented waitress with extensive experience in the restaurant industry. Seeking an appropriate position to utilize my expertise and contribute to the success of an organization. I am a skilled and reliable professional dedicated to providing a memorable coffee experience to patrons. Organized Waitress and Barista with experience in fancy restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Good nail professional with a large number of clients in self-employment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeper
Ocean View Hotel
St. John's, Newfoundland and Labrador
06.2024 - 09.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Responded to requests from guests regarding housekeeping needs.
- Organized closets with hangers for guests' clothing items.
- Delivered requested items such as extra pillows or blankets to guest rooms.
Front Desk Assistant
Ocean View Hotel
Rocky Horbour, NL
06.2024 - 09.2024
- Greeted customers upon arrival and provided appropriate information regarding hotel services.
- Maintained accurate records of guest accounts using computerized systems.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Ensured that all security procedures were followed according to company policy.
- Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
- Assisted with administrative tasks such as filing paperwork, preparing reports.
- Monitored lobby traffic flow during peak hours; provided assistance where needed.
- Welcomed large volume of guests and improved overall customer service.
Waitress
Khinkalnya Resorance
Odessa, Ukraine
05.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Barista
12 Coffee & Croisant
Odessa, Ukraine
12.2022 - 05.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Nail Professional
Selfemployed Studio
Odessa, Ukraine
01.2021 - 05.2023
- Performing manicures & pedicures (with polish & shellac)
- Performing professional nails
- Cleaning, trimming and polishing nails
- Creating custom designs and using nail art techniques
- Nail art technics
Waitress
12 Coffee & Croissant
Odessa, Ukarine
08.2022 - 12.2022
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Completed credit payments via card processing systems.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
BBA - Management, Turism, Restaurant Business.
International Humanitarian University
Odessa, Ukraine06.2025
High School Diploma -
Ivanivska Hight School 1-3 Levels
Ivanivka, Ukraine05.2021
Skills
- To-Go Order Preparation
- Ordering Procedures
- Dish Preparation
- Sales Expertise
- Customer Relationship Management
- Sanitation Procedures
- Product Knowledge
Certification
- Licensed Nail master.
- Licensed Barista.
Timeline
Housekeeper
Ocean View Hotel
06.2024 - 09.2024
Front Desk Assistant
Ocean View Hotel
06.2024 - 09.2024
Waitress
Khinkalnya Resorance
05.2023 - 09.2023
Barista
12 Coffee & Croisant
12.2022 - 05.2023
Waitress
12 Coffee & Croissant
08.2022 - 12.2022
Nail Professional
Selfemployed Studio
01.2021 - 05.2023
- Licensed Nail master.
- Licensed Barista.
BBA - Management, Turism, Restaurant Business.
International Humanitarian University
High School Diploma -
Ivanivska Hight School 1-3 Levels
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