Yousef Elsayed
St. John’s,NL
Summary
A Canadian citizen with a valid NL Driver’s License (05) and a Bachelor of Business Administration, I bring over 3 years of diverse experience with the Federal Government, specifically with the Canada Revenue Agency (CRA). As a CPA PEP candidate, I have completed Core 1, Core 2, and Taxation, intending to write the CFE in Fall 2025.
Overview
6
6
years of professional experience
Work History
Excise Tax Auditor
Canada Revenue Agency
St. John's, NL
01.2024 - 12.2024
- Manages audits of post-GST/HST fillings for registrants within Newfoundland and Labrador, ensuring compliance with the Excise Tax Act (ETA) within a specified time range (6 months).
- Handles the review and analysis of financial records, supporting documentation, and tax returns to assess accuracy and adherence to legislative requirements.
- Develops audit plans customized to the unique operations of registrants to address discrepancies between the returns and financial records, resulting in increased tax recovery.
- Leverages strong interpersonal and analytical skills to bridge the gap between complex tax legislation and practical businesses, putting people first in every interaction.
Appeals Officer
Canada Revenue Agency
St. John's, NL
10.2023 - 12.2023
- Managed approximately 15 tax objections per quarter related to GST/HST audit disputes, ensuring fair and impartial resolutions under the Taxpayer Bill of Rights and maintaining CRA’s standard of 20 hours per file.
- Led discussions with taxpayers and representatives to clarify rulings, explain regulations, and address disputes accordingly.
- Handled appeals by reviewing prior audit reports and taxpayers’ supporting documents, conducting in-depth research, and analyzing applicable excise tax legislation to support the final decision.
Assessment Processing Officer
Canada Revenue Agency
St. John's, NL
03.2023 - 09.2023
- Processed 30+ cases weekly related to tax fraud and unauthorized use of taxpayer information, ensuring security through account flags and halting disbursements. Verified T1 return accuracy, including residency, income, and tax credits.
- Requested and reviewed verification documents to protect taxpayer data from potential breaches, ensuring compliance with privacy regulations.
- Managed 20+ inbound and outbound calls daily, providing updates on fraud status and maintaining confidentiality while resolving complex issues.
Taxpayer Services Agent
Canada Revenue Agency
St. John's, NL
08.2021 - 03.2023
- Extensively learnt about T1 fillings, income tax act, personal and family benefits (CCB), CRA’s electronic services, and confidentiality of taxpayer’s information.
- Processed an average of 30 taxpayer claims/inquiries each day, with adherence to CRA’s quality contact center standards.
- Maintained professional communication with taxpayers using various tools and communication channels such as telephone, emails etc. to resolve tax-related inquiries.
- Mentored new hires by leading shadowing sessions, providing real-time feedback during calls, and assessing their performance. Delivered detailed reports to coaches on progress and areas for improvement.
Retail Sales Associate
The Source/Bell
St. John's
06.2020 - 08.2021
- Consistently met my monthly targets which compromised Bell and Virgin services, consumer electronics, and the Source’s ACP & SPC warranties.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Merchandise Lead
Bath & Body Works
St. John's, NL
10.2018 - 10.2019
- Maintained, analyzed, and ensured accurate inventory for up to 300 shipments each week, containing over 1000 Bath & Body Works and White Barn products.
- Maintained accurate records of merchandise received, sold, or returned, ensuring proper accounting practices were followed.
- Mentored junior team members, fostering a positive work environment and boosting productivity.
Education
CPA - Accounting
CPA Atlantic School of Business
St. John's, NL12.2025
Bachelor of Business Administration - Accounting
Memorial University of Newfoundland
St. John's, NL04.2021
Skills
- Interpersonal and communication skills
- Tax Compliance
- Auditing techniques
- Accounting, bookkeeping, and reconciliation
- Research
- Financial Reporting
- GAAP
- Microsoft office
- Business Intelligence Software
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Excise Tax Auditor
Canada Revenue Agency
01.2024 - 12.2024
Appeals Officer
Canada Revenue Agency
10.2023 - 12.2023
Assessment Processing Officer
Canada Revenue Agency
03.2023 - 09.2023
Taxpayer Services Agent
Canada Revenue Agency
08.2021 - 03.2023
Retail Sales Associate
The Source/Bell
06.2020 - 08.2021
Merchandise Lead
Bath & Body Works
10.2018 - 10.2019
CPA - Accounting
CPA Atlantic School of Business
Bachelor of Business Administration - Accounting
Memorial University of Newfoundland