Yousef Elsayed
St. John’s,NL
Summary
A Canadian citizen with a valid NL Driver’s License (05) and a Bachelor of Business Administration, I bring over 3 years of diverse experience with the Federal Government, specifically with the Canada Revenue Agency (CRA). As a CPA PEP candidate, I have completed Core 1, Core 2, and Taxation, intending to write the CFE in Fall 2025.
Overview
6
6
years of professional experience
Work History
Excise Tax Auditor
Canada Revenue Agency
01.2024 - 12.2024
- Manages audits of post-GST/HST fillings for registrants within Newfoundland and Labrador, ensuring compliance with the Excise Tax Act (ETA) within a specified time range (6 months).
- Handles the review and analysis of financial records, supporting documentation, and tax returns to assess accuracy and adherence to legislative requirements.
- Develops audit plans customized to the unique operations of registrants to address discrepancies between the returns and financial records, resulting in increased tax recovery.
- Leverages strong interpersonal and analytical skills to bridge the gap between complex tax legislation and practical businesses, putting people first in every interaction.
Appeals Officer
Canada Revenue Agency
10.2023 - 12.2023
- Managed approximately 15 tax objections per quarter related to GST/HST audit disputes, ensuring fair and impartial resolutions under the Taxpayer Bill of Rights and maintaining CRA’s standard of 20 hours per file.
- Led discussions with taxpayers and representatives to clarify rulings, explain regulations, and address disputes accordingly.
- Handled appeals by reviewing prior audit reports and taxpayers’ supporting documents, conducting in-depth research, and analyzing applicable excise tax legislation to support the final decision.
Assessment Processing Officer
Canada Revenue Agency
03.2023 - 09.2023
- Processed 30+ cases weekly related to tax fraud and unauthorized use of taxpayer information, ensuring security through account flags and halting disbursements. Verified T1 return accuracy, including residency, income, and tax credits.
- Requested and reviewed verification documents to protect taxpayer data from potential breaches, ensuring compliance with privacy regulations.
- Managed 20+ inbound and outbound calls daily, providing updates on fraud status and maintaining confidentiality while resolving complex issues.
Taxpayer Services Agent
Canada Revenue Agency
08.2021 - 03.2023
- Extensively learnt about T1 fillings, income tax act, personal and family benefits (CCB), CRA’s electronic services, and confidentiality of taxpayer’s information.
- Processed an average of 30 taxpayer claims/inquiries each day, with adherence to CRA’s quality contact center standards.
- Maintained professional communication with taxpayers using various tools and communication channels such as telephone, emails etc. to resolve tax-related inquiries.
- Mentored new hires by leading shadowing sessions, providing real-time feedback during calls, and assessing their performance. Delivered detailed reports to coaches on progress and areas for improvement.
Retail Sales Associate
The Source/Bell
06.2020 - 08.2021
- Consistently met my monthly targets which compromised Bell and Virgin services, consumer electronics, and the Source’s ACP & SPC warranties.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Merchandise Lead
Bath & Body Works
10.2018 - 10.2019
- Maintained, analyzed, and ensured accurate inventory for up to 300 shipments each week, containing over 1000 Bath & Body Works and White Barn products.
- Maintained accurate records of merchandise received, sold, or returned, ensuring proper accounting practices were followed.
- Mentored junior team members, fostering a positive work environment and boosting productivity.
Education
CPA - Accounting
CPA Atlantic School of Business
St. John's, NL12.2025
Bachelor of Business Administration - Accounting
Memorial University of Newfoundland
St. John's, NL04.2021
Skills
- Interpersonal and communication skills
- Tax Compliance
- Auditing techniques
- Accounting, bookkeeping, and reconciliation
- Research
- Financial Reporting
- GAAP
- Microsoft office
- Business Intelligence Software
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Excise Tax Auditor
Canada Revenue Agency
01.2024 - 12.2024
Appeals Officer
Canada Revenue Agency
10.2023 - 12.2023
Assessment Processing Officer
Canada Revenue Agency
03.2023 - 09.2023
Taxpayer Services Agent
Canada Revenue Agency
08.2021 - 03.2023
Retail Sales Associate
The Source/Bell
06.2020 - 08.2021
Merchandise Lead
Bath & Body Works
10.2018 - 10.2019
CPA - Accounting
CPA Atlantic School of Business
Bachelor of Business Administration - Accounting
Memorial University of Newfoundland
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