Terri Pawis
Hotel Front Desk Supervisor
Orillia,ON
Summary
I deal with records & confidential information multiple times a day. Dealing with people, their issues, staff issues & resolving them in a timely manner daily. With this, I would bring over 30 years of customer service experience to the township of Oro-Medonte. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Hotel Front Desk Supervisor
Best Western Plus Mariposa Inn & Conference Centre
2016.06 - Current
- Check guests in,
- Answer the phones & transfer call to proper personnel
- Handle cash & credit cards
- Make reservations
- Balance paperwork daily
Front Desk Representative
Champlain Waterfront Hotel
2016.06 - 2020.10
- Cleaned up A/R’s
- Help Set up New Hotel
- Check Guests In & out
- Answer Phones
- Handle Cash & Credit Cards
- Make Reservations
- Balance Paperwork Daily
Night Auditor / Front Desk Rep.
Rodeway Inn Hotel
2013.10 - 2016.03
- Made & Took Deposits to Bank
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Companion, House Cleaner
Happy At Home
2010.09 - 2016.02
- Took clients shopping or just out for ride
- Cleaned Guest houses & did their laundry
- Prepared meals when needed
- Over sow medications being taken
- Helped clients when needed
Cashier & Stocked Shelves
Dollar Tree
2011.01 - 2013.01
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Prepared Income Tax Returns
H & R Block- Seasonal
2010.01 - 2011.04
- Explained how e-filing was quick & accurate
- Provided exceptional customer service by promptly responding to inquiries regarding the tax return process or status updates.
- Improved overall customer satisfaction rates through attentive listening and addressing concerns promptly.
- Stayed up-to-date on changes in tax laws to provide informed guidance to clients and colleagues.
- Assisted in identifying potential deductions and credits for clients, maximizing their tax savings.
Education
Income Tax Returns Seasonal - Filed Income Returns
H & R Block
Orillia, ON03.2011
Computerized Accounting Diploma - Accounting
Academy of Learning
Orillia, ON01.1998
Grade 12 Diploma -
Twin Lakes Secondary School
Orillia06.1989
Skills
- Attention to detail
- Organization & confident
- Team player, but also independently motivated
- 30 years of customer service experience
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Staff Training and Development
Experiencesskills
- 30 years in customer service
- Hands on & learn quickly
- Supervising experience
- Team player
- Attention to details
- A/R & A/P calls & deposits
Timeline
Hotel Front Desk Supervisor
Best Western Plus Mariposa Inn & Conference Centre
2016.06 - Current
Front Desk Representative
Champlain Waterfront Hotel
2016.06 - 2020.10
Night Auditor / Front Desk Rep.
Rodeway Inn Hotel
2013.10 - 2016.03
Cashier & Stocked Shelves
Dollar Tree
2011.01 - 2013.01
Companion, House Cleaner
Happy At Home
2010.09 - 2016.02
Prepared Income Tax Returns
H & R Block- Seasonal
2010.01 - 2011.04
Income Tax Returns Seasonal - Filed Income Returns
H & R Block
Computerized Accounting Diploma - Accounting
Academy of Learning
Grade 12 Diploma -
Twin Lakes Secondary School
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