Teresa Sandoval
Vista
Summary
Dynamic leader with proven expertise in personnel training and customer service management, honed at Coco's Bakery Restaurants Inc. Excels in fostering team unity and enhancing guest satisfaction, leveraging skills in organization and complaint handling. Achieved significant improvements in service efficiency and staff motivation, ensuring a memorable dining experience for all patrons.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server Shift Leader
International House of Pancakes (IHOP)
06.2021 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Server Trainer
Coco's Bakery Restaurants Inc.
03.2005 - 05.2021
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Assistant Restaurant Manager
Pegah's Family Restaurant
01.2019 - 03.2020
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Education
High School Diploma -
Vista High School
Vista, CA06-1995
Skills
- Organization
- Complaint handling
- Shift planning
- Personnel training
- Guest service
- Food safety
- Staff motivation
- Customer service management
Accomplishments
- Documented and resolved guest complaints which led to increased return customers.
- Supervised team of 15 staff members.
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
Spanish
Native or Bilingual
Timeline
Server Shift Leader
International House of Pancakes (IHOP)
06.2021 - Current
Assistant Restaurant Manager
Pegah's Family Restaurant
01.2019 - 03.2020
Server Trainer
Coco's Bakery Restaurants Inc.
03.2005 - 05.2021
- ServSafe Food Handler Certification - National Restaurant Association.
High School Diploma -
Vista High School
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