Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Daly

Los Angeles

Summary

Results-driven professional with over 8 years of experience in customer service management. Known for exceptional organizational skills and effective communication, leading teams to elevate customer satisfaction and streamline operations.

Overview

9
9
years of professional experience

Work History

Server Shift Leader

The Cheesecake Factory
Redondo Beach, CA
07.2017 - Current
  • Led team to deliver exceptional guest experiences in high-volume dining environment.
  • Trained and mentored new servers on menu knowledge and service standards.
  • Coordinated shift schedules to optimize staffing levels and service efficiency.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.

Customer Service Representative

Bloomingdale's
Century City, CA
09.2025 - 12.2025
  • Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
  • Managed order processing and returns, ensuring accuracy and timely resolution.
  • Trained new team members on best practices and systems for improved performance.
  • Collaborated with cross-functional teams to streamline service processes, boosting efficiency.

Front Desk Receptionist

Floyds 99 Barber Shop
Venice, CA
01.2023 - 12.2024
  • Managed front desk operations, ensuring seamless customer check-in and appointment scheduling.
  • Trained new staff on customer service protocols and operational procedures.
  • Maintained a clean and organized reception area, enhancing customer experience.
  • Handled multi-line phone system, responding to inquiries and directing calls efficiently.

Education

High School Diploma -

Anderson High School
Cincinnati, OH

Cosmetology -

Paul Mitchell The School
Pasadena, CA

Skills

  • Complaint handling
  • Organization
  • Shift planning
  • Personnel training
  • Verbal and written communication
  • Time Management
  • De-escalation
  • Customer service management

Timeline

Customer Service Representative

Bloomingdale's
09.2025 - 12.2025

Front Desk Receptionist

Floyds 99 Barber Shop
01.2023 - 12.2024

Server Shift Leader

The Cheesecake Factory
07.2017 - Current

High School Diploma -

Anderson High School

Cosmetology -

Paul Mitchell The School
Margaret Daly