Results-driven professional with over 8 years of experience in customer service management. Known for exceptional organizational skills and effective communication, leading teams to elevate customer satisfaction and streamline operations.
Overview
9
9
years of professional experience
Work History
Server Shift Leader
The Cheesecake Factory
Redondo Beach, CA
07.2017 - Current
Led team to deliver exceptional guest experiences in high-volume dining environment.
Trained and mentored new servers on menu knowledge and service standards.
Coordinated shift schedules to optimize staffing levels and service efficiency.
Resolved customer complaints promptly to enhance satisfaction and loyalty.
Customer Service Representative
Bloomingdale's
Century City, CA
09.2025 - 12.2025
Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
Managed order processing and returns, ensuring accuracy and timely resolution.
Trained new team members on best practices and systems for improved performance.
Collaborated with cross-functional teams to streamline service processes, boosting efficiency.
Front Desk Receptionist
Floyds 99 Barber Shop
Venice, CA
01.2023 - 12.2024
Managed front desk operations, ensuring seamless customer check-in and appointment scheduling.
Trained new staff on customer service protocols and operational procedures.
Maintained a clean and organized reception area, enhancing customer experience.
Handled multi-line phone system, responding to inquiries and directing calls efficiently.