Teresa Greenwway

• Handled daily customer inquiries and resolved service-related issues, ensuring timely support and customer loyalty.
• Provided customer support by addressing inquiries and resolving issues.
• Processed return authorizations and reorders, contributing to improved customer satisfaction and repeat business.
• Addressed complex order discrepancies related to returns, credits, and replacement reorders, facilitating effective resolution and customer trust.
• Managed sales pipeline and customer relations using Zoho CRM to boost retention.
• Utilized SAP and ABBAsoft programs daily for inventory tracking and logistics management.

Communicated across departments to align customer demands with factory production capabilities.

• Overseer of production schedules to ensure timely fulfillment of custom orders.
• Designed custom framing solutions based on exact client design specifications.
• Maintained sharp attention to detail while verifying pricing and dimensions for custom framing orders.
• Shipping lead processes by mastering automated UPS WorldShip systems.

• Custom Frame Counter
• Designed custom frame orders

Maintained organized and visually appealing merchandise displays.Processed customer transactions efficiently at checkout station.
Assisted customers in locating craft supplies and materials.

Provided information about store promotions and loyalty programs.

• Maintained organized merchandise displays and processed customer transactions efficiently at checkout, assisting customers in locating craft supplies and materials.
• Assembled custom frame orders accurately and efficiently.
• Certified by Aaron Brothers

• Processed customer transactions at checkout station, ensuring accuracy and speed for a positive shopping experience.
• Assisted customers in locating craft supplies and materials, enhancing their shopping experience and satisfaction.

Maintained organized, visually appealing merchandise displays to attract customers and promote sales.

Operated custom frame counter to assist customers with their framing needs.

• Designed custom frame orders
• Production assembly of the order's