Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Betty Dann

Regina,SK

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Motivated [Job Title] focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Customer-focused professional with successful 20+-year career in retail industry. Dynamic and successful at applying skills in busy environments.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

22
years of professional experience

Work History

Canadian Tire
Regina, SK

Customer Service Manager
05.2013 - 09.2023

Job overview

  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Evaluated and authenticated returns, exchanges and voids.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Organized client contracts, records and reports to strengthen traceability.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Monitored phone calls to provide feedback and coaching.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Conducted research and reviewed findings to solve customer issues.
  • Explained benefits, features and recommendations to maximize client retention.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Produced thorough, accurate and timely reports of project activities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Zellers Inc
Regina, SK

Cashier Supervisor
04.2009 - 01.2013

Job overview

  • Greeted customers and responded to requests for information.
  • Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Processed refunds and exchanges promptly according to established policies.
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
  • Called for backup cashiers during peak times to minimize wait time for customers.
  • Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
  • Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
  • Maintained an organized work environment by stocking shelves and cleaning up after each shift.
  • Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
  • Supported front-end procedures to keep items well-stocked to prevent shrinkage.
  • Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
  • Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.
  • Processed exchanges and returns by inputting in company database.
  • Implemented strategies for reducing shrinkage due to theft, fraud, or error.
  • Collaborated with IT department to troubleshoot technical problems related to software programs used for managing cashier operations.
  • Ensured compliance with federal, state, local laws related to cash management practices.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Built and maintained working relationships with peers and upper management.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Processed payments promptly for customers to exceed productivity standards.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used Point of Sale register system to complete transactions.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Delegated work to staff, setting priorities and goals.
  • Trained, managed and motivated employees to promote professional skill development.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Managed [number] employees.
  • Built lasting client relationships by organizing and planning sales events.
  • Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Managed daily operations, client relations and IT.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Directed and supervised staff performance.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.

Zellers Inc.
Regina, SK

Cashier
05.2008 - 04.2009

Job overview

  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Collected payments and provided accurate change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Ensured compliance with all safety regulations within the store environment.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Offered customers carry-out service at completion of transaction.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Presents
Regina, SK

Sales Associate
04.2008 - 05.2008

Job overview

  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Developed trusting relationships with customers by making personal connections.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Adhered to company initiatives and achieved established goals.
  • Increased purchase amounts by cross-selling with similar products.
  • Obtained signatures for financial documents and internal and external invoices.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Bagged or packaged purchases and wrapped gifts.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Prepared merchandise for purchase or rental.
  • Maintained records related to sales for store management.

Calendar Club
Regina, SK

Key Holder Supervisor
10.2007 - 01.2008

Job overview

  • Performed daily cash management duties including deposits, audits.
  • Maintained a safe and secure environment within the store.
  • Managed employee attendance records and monitored adherence to policy.
  • Supervised cashiers during peak hours of operation.
  • Responded promptly to customer inquiries regarding product availability.
  • Tracked sales data to ensure accurate inventory levels.
  • Ensured compliance with all company policies and procedures.
  • Resolved customer complaints in a timely manner.
  • Supported the Store Manager in daily operations activities as needed.
  • Provided employees with feedback on job performance.
  • Created promotional displays that increased visibility of merchandise.
  • Developed effective staff schedules that maximized productivity.
  • Developed strategies to increase customer loyalty and retention.
  • Implemented loss prevention measures to protect against theft and fraud.
  • Facilitated communication between corporate headquarters and local stores.
  • Assisted customers in locating products throughout the store.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Identified opportunities to reduce costs through process improvements.
  • Assisted in general housekeeping to maintain store image.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Developed extensive product knowledge, growing revenue and building consumer base.
  • Facilitated and developed lasting relationships with clients to increase client retention.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Counted and balanced registers.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Directed and supervised staff performance.
  • Trained, managed and motivated employees to promote professional skill development.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Managed [number] employees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used Point of Sale register system to complete transactions.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Managed daily operations, client relations and IT.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Delegated work to staff, setting priorities and goals.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Built lasting client relationships by organizing and planning sales events.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Processed credit card payments and counted back change and currency with [Number]% accuracy rate.

Grower Direct
Regina, SK

Key Holder
03.2007 - 08.2007

Job overview

  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Replenished merchandise displays throughout the store as needed.
  • Verified accuracy of register tills at beginning and end of shift.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Assisted in general housekeeping to maintain store image.
  • Assisted customers with product selection and resolving complaints.
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Enforced safety regulations within the store environment to protect both employees and customers.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
  • Tracked stock movement to ensure availability of merchandise for customers.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Inspected physical condition of store premises to identify any maintenance issues.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Facilitated and developed lasting relationships with clients to increase client retention.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Identified potential shoplifters through observation of suspicious behavior or activities.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Conducted regular audits on store supplies to maintain adequate inventory levels.
  • Captured customer information to maximize future clienteling opportunities.
  • Developed extensive product knowledge, growing revenue and building consumer base.
  • Adhered to all local laws governing retail operations including security requirements.
  • Counted and balanced registers.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Used Point of Sale register system to complete transactions.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Managed daily operations, client relations and IT.
  • Built lasting client relationships by organizing and planning sales events.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.

Calendar Club
Regina, SK

Key Holder
12.2006 - 01.2007

Job overview

  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Replenished merchandise displays throughout the store as needed.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Verified accuracy of register tills at beginning and end of shift.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Assisted in general housekeeping to maintain store image.
  • Assisted customers with product selection and resolving complaints.
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Enforced safety regulations within the store environment to protect both employees and customers.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
  • Tracked stock movement to ensure availability of merchandise for customers.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Inspected physical condition of store premises to identify any maintenance issues.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Facilitated and developed lasting relationships with clients to increase client retention.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Identified potential shoplifters through observation of suspicious behavior or activities.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Conducted regular audits on store supplies to maintain adequate inventory levels.
  • Captured customer information to maximize future clienteling opportunities.
  • Developed extensive product knowledge, growing revenue and building consumer base.
  • Adhered to all local laws governing retail operations including security requirements.
  • Identified opportunities to drive traffic into store through networking, community outreach and product launches.
  • Counted and balanced registers.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Used Point of Sale register system to complete transactions.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Managed daily operations, client relations and IT.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Built lasting client relationships by organizing and planning sales events.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.

Laura Secord
Regina, SK

Assistant Store Manager
05.2004 - 12.2006

Job overview

  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Maintained inventory by checking merchandise to determine levels.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.

Laura Secord
, SK

Key Holder
09.2001 - 05.2004

Job overview

  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Replenished merchandise displays throughout the store as needed.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Verified accuracy of register tills at beginning and end of shift.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Assisted in general housekeeping to maintain store image.
  • Assisted customers with product selection and resolving complaints.
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Enforced safety regulations within the store environment to protect both employees and customers.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
  • Tracked stock movement to ensure availability of merchandise for customers.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Inspected physical condition of store premises to identify any maintenance issues.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Facilitated and developed lasting relationships with clients to increase client retention.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Identified potential shoplifters through observation of suspicious behavior or activities.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Conducted regular audits on store supplies to maintain adequate inventory levels.
  • Captured customer information to maximize future clienteling opportunities.
  • Developed extensive product knowledge, growing revenue and building consumer base.
  • Adhered to all local laws governing retail operations including security requirements.
  • Counted and balanced registers.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Trained, managed and motivated employees to promote professional skill development.
  • Used Point of Sale register system to complete transactions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Directed and supervised staff performance.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Managed [number] employees.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Managed daily operations, client relations and IT.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Built lasting client relationships by organizing and planning sales events.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.

Education

Miller Comprehensive High School
Regina, SK

High School Diploma
06-1980

University Overview

Skills

  • Schedule Coordination
  • Training and Mentoring
  • Handling Escalations
  • Completed Intra store transfers
  • Quality Assurance
  • Audit Support
  • Sales Promotion
  • Service Delivery Optimization
  • Information Security
  • Complaint Resolution
  • Regulatory Compliance
  • Project Management
  • Call Monitoring
  • Report Preparation
  • Technical Support
  • Workflow Management
  • Talent Development
  • Focused on Customer Satisfaction
  • Issue Resolution
  • New Hire Training
  • Positive and Constructive Feedback
  • Customer-Focused
  • Skilled Multi-Tasker
  • Problem-Solving
  • Customer Relationship Management (CRM)
  • Schedule Management
  • Product Knowledge
  • Sales Proficiency
  • Account Authorizations
  • Tactful and Diplomatic
  • Continuous Improvement
  • Expertise in Sales
  • Training Programs
  • Performance Evaluations
  • Administrative Support
  • Cash Handling
  • Team Building and Leadership
  • Research and Due Diligence
  • Personnel Training and Development
  • Account Updates
  • Staff Management
  • Marketing Savvy
  • Conflict Resolution Techniques
  • Customer Retention
  • Conflict Management
  • Training and Coaching
  • Work Prioritization
  • Time Management
  • Deadline-Oriented
  • Cross-Functional Collaboration
  • Quality Assurance Controls
  • Meticulous Attention to Detail
  • Purchasing and Procurement
  • Loss Prevention
  • Policy Enforcement
  • Customer Service
  • Turnover Minimization
  • Relationship Building
  • Excellent Time Management Skills
  • Research Ability
  • Employee Scheduling
  • Client Relations and Retention
  • Staff Training
  • Customer Relations
  • Workforce Management
  • Decision-Making
  • Social Media Monitoring

Timeline

Customer Service Manager
Canadian Tire
05.2013 - 09.2023
Cashier Supervisor
Zellers Inc
04.2009 - 01.2013
Cashier
Zellers Inc.
05.2008 - 04.2009
Sales Associate
Presents
04.2008 - 05.2008
Key Holder Supervisor
Calendar Club
10.2007 - 01.2008
Key Holder
Grower Direct
03.2007 - 08.2007
Key Holder
Calendar Club
12.2006 - 01.2007
Assistant Store Manager
Laura Secord
05.2004 - 12.2006
Key Holder
Laura Secord
09.2001 - 05.2004
Miller Comprehensive High School
High School Diploma

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