Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hazel Duquette

Lewisville

Summary

IT & Repair Technician with 10+ years of experience in technology support, device repair, and IT operations. Skilled in diagnosing and repairing Apple, Android, and PC devices, with expertise in component-level repairs, soldering, and troubleshooting. Experienced leader with a background in store management, technician training, and vendor/college partnerships. Certified in Apple ATLAS hardware & software, OSHA forklift operation, and OSHA workplace safety. Recognized for ensuring compliance, efficiency, and customer satisfaction in technical environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technician / Store Manager / Trainer

Mobile Kangaroo
02.2023 - Current
  • Managed daily operations and technician development across multiple store locations.
  • Conducted interviews, hired, and trained new staff, improving repair efficiency and customer service quality.
  • Established and managed a partnership with a local college, coordinating bulk Apple device repairs and ensuring timely turnaround.
  • Successfully operated an independent store location, handling inventory, scheduling, and customer support.
  • Maintained expertise in advanced diagnostics and component-level repairs for Apple devices, delivering consistent high-quality results.

Certified Technician

CPR Cell Phone Repair
01.2020 - 11.2022
  • Repaired and maintained iOS, Android, and gaming devices, including soldering HDMI ports on consoles.
  • Delivered clear troubleshooting support both in-person and over the phone, improving customer satisfaction scores.
  • Researched and ordered replacement parts to streamline repair workflows.
  • Met and exceeded monthly sales goals by recommending additional products and services.

Certified Technician

Staples
06.2017 - 03.2020
  • Diagnosed and repaired computers, tablets, printers, and peripherals.
  • Educated customers on device care, upgrades, and technology use.
  • Documented service actions and maintained accurate repair reports.

Dairy/Frozen Associate

Walmart Supercenter
01.2015 - 01.2016
  • Developed strong organizational and multitasking skills by managing restocks, inventory rotation, and special promotions.

Education

High School Diploma -

Greenville High School
01.2014

Skills

  • Hardware & Software Diagnostics
  • Apple iOS & Android Repair
  • Apple ATLAS Certified (Hardware & Software)
  • Component-Level Repairs (Logic Boards, HDMI Ports, Power Supplies)
  • Soldering & Board-Level Repair
  • Microsoft Windows & Office
  • Customer Support & Sales
  • Staff Training & Store Management
  • OSHA Forklift Certified OSHA Workplace Safety Certified

Certification

  • Apple ATLAS Certification — Hardware & Software
  • OSHA Forklift Certification
  • OSHA Safety Training Certification

Languages

English
Native or Bilingual

Timeline

Technician / Store Manager / Trainer

Mobile Kangaroo
02.2023 - Current

Certified Technician

CPR Cell Phone Repair
01.2020 - 11.2022

Certified Technician

Staples
06.2017 - 03.2020

Dairy/Frozen Associate

Walmart Supercenter
01.2015 - 01.2016

High School Diploma -

Greenville High School

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Hazel Duquette