Lukas Ames
Vaughan,Ontario
Summary
Analytical and customer-focused IT Support Specialist with 5+ years of hands-on experience providing technical support, troubleshooting systems, and optimizing performance for diverse users. Skilled in diagnosing hardware and software issues, performing system upgrades, and maintaining reliable IT infrastructure. Known for clear communication, efficient problem-solving, and commitment to delivering exceptional user experiences.
Results-driven technical professional with comprehensive understanding of user support and system maintenance. Known for effective troubleshooting and resolution of technical issues. Strong focus on team collaboration and adaptability, ensuring reliable and dynamic service. Expertise in hardware and software support, along with proactive approach to problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Freelance IT Support Technician / Computer Tutor
Self-Employed
06.2018 - 06.2025
- Provided remote and on-site technical support for individuals and small businesses, resolving hardware, software, and network issues.
- Installed, configured, and maintained operating systems, applications, and peripherals.
- Built and customized desktop PCs for gaming and business users, ensuring system reliability and performance.
- Delivered 1-on-1 end-user training on computer literacy, troubleshooting, and coding fundamentals.
- Conducted diagnostics and system repairs, achieving a 20% reduction in average service time through process improvements.
- Advised clients on cost-effective technology upgrades and security best practices.
Education
Software Engineering Technician Diploma -
Centennial College
05.2023
Ontario Secondary Diploma - undefined
St. Jean de Brebeuf Secondary School
06.2021
Skills
- Technical Support & Troubleshooting
- Hardware & Software Diagnostics
- Windows OS & System Administration
- Network Configuration & Maintenance
- Ticketing Systems (eg, Jira, ServiceNow)
- PC Assembly & Upgrades
- Data Backup & Security Practices
- End-User Training & Documentation
- Operating Systems: Windows (10/11), Linux (basic)
- Software & Tools: Microsoft Office Suite, SQL Server, Web Applications, Agile Tools
- Programming & Scripting: Python, Java, JavaScript, HTML, CSS
- Networking: LAN/WAN Setup, Router Configuration, IP Management, Remote Access
- Hardware: PC Assembly, Diagnostics, Component Replacement, Performance Optimization
Certification
Google IT Support Certificate (Completed October 2025)
AWARDS & RECOGNITION
Honour Roll (2017–2021), Ontario Scholar Award, Entrepreneurial Award
Timeline
Freelance IT Support Technician / Computer Tutor
Self-Employed
06.2018 - 06.2025
Ontario Secondary Diploma - undefined
St. Jean de Brebeuf Secondary School
Software Engineering Technician Diploma -
Centennial College