Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Teresa Findlay

Fixed Operations Manager
Calgary,AB

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Work History

Fixed Operations Manager

Valentine Volvo
2020 - 2025
  • Led, developed, and guided high-performing Parts and Service departments with over 35 employees, focusing on customer retention, efficiency, and productivity.
  • Identified and implemented process improvements to boost overall efficiency, profitability, and customer retention across the departments.
  • Established performance standards for all employees to maximize customer satisfaction, productivity and efficiency.
  • Conducted regular meetings with team members to review progress toward goals, identify challenges and share best practices.
  • Fostered a positive work atmosphere by encouraging open communication, teamwork, and collaboration among all staff and departments.

Assistant Service Manager

Valentine Volvo
2009 - 2019
  • Trained all new, less experienced front end service staff on standards, efficiency, and conflict resolution for best-in-class customer service.
  • Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
  • Enhanced team efficiency by implementing streamlined procedures for daily operations.

Master Service Advisor

Valentine Volvo
2004 - 2009
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Increased repeat business by connecting with customers and earning their trust through active listening and clear, friendly communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.

Education

Some College (No Degree) - Business

Laurentian University
Sudbury, ON

Skills

Staff training and development

Process optimization

Effective team leadership

Process optimization management

Client relations management

Task streamlining

Talent acquisition strategies

Additional Information

NCM High Line 20 Group Chairperson.

Advisory Board AST program SAIT.

Health and Safety Committee Chairperson.

North American VISTA Finalist 2012, 2014, 2016, 2018.

Volunteer : Calgary Zoo, Feed the Hungry, BB4K (Brown bag for kids).

Timeline

Fixed Operations Manager

Valentine Volvo
2020 - 2025

Assistant Service Manager

Valentine Volvo
2009 - 2019

Master Service Advisor

Valentine Volvo
2004 - 2009

Some College (No Degree) - Business

Laurentian University

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Teresa FindlayFixed Operations Manager