GREG BARR
Braeside,ON
Summary
Fixed operations professional with strong focus on team collaboration and achieving results. Known for reliability and adaptability in meeting changing needs. Skilled in managing service departments, driving performance, and enhancing customer satisfaction. Effective at training staff, optimizing processes, and ensuring quality standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
FIXED OPERATIONS MANAGER
MURPHY FORD SALES LTD
05.2018 - Current
- Ensured compliance with industry regulations, safety standards, and company policies at all times.
- Increased revenue by identifying upselling opportunities and fostering strong client relationships.
- Negotiated favorable contracts with suppliers to secure competitive pricing on parts and equipment purchases.
- Enhanced team performance with regular coaching, feedback, and professional development opportunities.
- Maintained open lines of communication with manufacturers regarding technical updates, recalls, or other relevant information affecting dealership operations or customers'' vehicles.
- Collaborated with sales teams to promote a seamless transition from vehicle purchase to after-sales support.
- Developed annual budgets, allocating resources effectively to maximize profitability and operational efficiency.
- Improved customer satisfaction by implementing efficient service processes and staff training programs.
- Fostered a culture of continuous improvement within the fixed operations department by encouraging employee feedback and implementing best practices from other successful dealerships or industries.
- Managed warranty claims efficiently to ensure timely resolution of issues while minimizing financial impact on the dealership.
- Optimized inventory management to minimize costs without compromising parts availability or service quality.
- Coordinated schedules between service technicians, advisors, and customers for optimal utilization of resources, maximizing customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
OWNER/OPERATOR
DUMPSTER KING
09.2021 - 05.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Interacted well with customers to build connections and nurture relationships.
Automotive Service Manager
URBAN FORD
09.2014 - 05.2018
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
- Achieved 45% increase in productivity in fixed operations, parts and service department.
- Streamlined internal communication channels among front office staff, service advisors, technicians, and parts personnel, fostering a collaborative work environment.
- Collaborated with sales team to coordinate pre-delivery inspections and repairs on new vehicles, ensuring seamless handover from dealership to client.
- Implemented regular training programs for staff members, fostering professional development and keeping skills up-to-date in an ever-changing industry.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Accounts Payable Clerk
City Of Ottawa
08.2009 - 09.2015
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Reached out to vendors and customers to verify information and follow up on client issues.
Education
AUTOMOTIVE SERVICE TECHNICIAN - AUTOMOTIVE
ALGONQUIN COLLEGE
Ottawa, ON09-2002
Skills
- Health and safety compliance
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Effective leader
- Staff training/development
- Team building
- Customer Relationship Management
- Conflict Resolution
- Scheduling
- Staff Training
- Time management abilities
- Adaptability
- Staff hiring
- Problem-solving aptitude
- Performance Management
- Delegation
- Recruitment
- Employee reviews
- Cross-functional team management
- Supervision and training
Accomplishments
- Supervised team of 16 staff members.
Languages
English
Full Professional
Certification
- CPR/AED Certification(exp)
- Forklift Certification
Interests
- I participate in a variety of outdoor recreational activities
- I like working with my hands and fixing things
- Volunteering with youth sports programs as (hockey, softball)
- Team Sports
- Playing Sports
- Gym Workouts
- Road Trips
- Personal Development and Self-Improvement
Timeline
OWNER/OPERATOR
DUMPSTER KING
09.2021 - 05.2024
FIXED OPERATIONS MANAGER
MURPHY FORD SALES LTD
05.2018 - Current
Automotive Service Manager
URBAN FORD
09.2014 - 05.2018
Accounts Payable Clerk
City Of Ottawa
08.2009 - 09.2015
- CPR/AED Certification(exp)
- Forklift Certification
AUTOMOTIVE SERVICE TECHNICIAN - AUTOMOTIVE
ALGONQUIN COLLEGE
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