Terell (Tea) Thomas
Bellflower
Summary
Results-driven professional with extensive experience in cannabis retail. Skilled in team leadership, effective communication, and problem resolution. Committed to enhancing customer experiences and streamlining operations through proactive inventory management and staff training.
Overview
10
10
years of professional experience
Work History
Lead Budtender
Cake House Dispensary
El Monte
07.2025 - Current
- Assisted customers in selecting appropriate cannabis products based on individual needs.
- Educated patrons on product features, effects, and safe consumption methods.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated team activities and schedules to support smooth daily operations.
- Tracked sales and inventory data using point-of-sale systems to ensure accuracy.
- Managed inventory levels and organized stock for easy access.
- Collaborated with leadership to implement process improvements.
- Ensured compliance with safety regulations and company policies.
Lead Budtender
Catalyst Cannabis Co.
El Monte
10.2023 - 07.2025
- Trained new budtenders on customer service excellence, product knowledge, and adherence to store policies.
- Guided customers in selecting tailored cannabis products to enhance their experience.
- Informed patrons about product features, effects, and safe consumption methods to promote responsible use.
- Processed transactions efficiently while ensuring compliance with legal regulations.
- Managed inventory levels and restocked shelves to ensure product availability.
- Maintained a clean and organized sales floor for optimal customer experience.
Motorcycle Salesperson
Harley Davidson Motor
Westminster
01.2021 - 02.2024
- Guided customers in selecting motorcycles tailored to preferences and lifestyle needs, enhancing purchase satisfaction.
- Assisted customers in selecting motorcycles based on preferences and lifestyle needs.
- Developed key customer relationships to increase sales.
- Built strong relationships with customers to enhance satisfaction and loyalty.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Cultivated strong customer relationships, contributing to increased sales and repeat business.
- Addressed and resolved customer complaints quickly, improving overall satisfaction and loyalty.
- Provided personalized service to build relationships with customers.
Server
MarketPlace Grill
Downey
09.2016 - 01.2021
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience.
- Addressed customer inquiries and resolved issues promptly, ensuring high levels of satisfaction.
- Processed customer orders accurately and efficiently using point-of-sale systems, contributing to smooth operations.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Trained new servers on menu items and restaurant procedures effectively.
- Maintained cleanliness and organization of dining area during service hours.
- Restocked supplies efficiently during inventory checks.
Education
High School Diploma -
Bellflower High
Bellflower06-2018
Some College (No Degree) - Business Administration And Management
Cerritos College
Cerritos, CA04-2026
Skills
- Cannabis product knowledge
- Customer service and sales
- Sales proficiency
- Promotions and discounts management
- Inventory management
- Inventory restocking
- Online order processing
- Cash handling
- Till management
- Key holder responsibilities
- Team leadership
- Staff development
- Effective communication
- Problem resolution
- Customer training
Timeline
Lead Budtender
Cake House Dispensary
07.2025 - Current
Lead Budtender
Catalyst Cannabis Co.
10.2023 - 07.2025
Motorcycle Salesperson
Harley Davidson Motor
01.2021 - 02.2024
Server
MarketPlace Grill
09.2016 - 01.2021
High School Diploma -
Bellflower High
Some College (No Degree) - Business Administration And Management
Cerritos College