Tenille Janzen
West Kelowna,Canada
Summary
Experienced banking associate with a strong background in management, personal finance, customer service, and relationship management. Skilled at identifying client needs and providing tailored financial solutions, fostering trust in the process. Recognized for collaboration, adaptability, and consistently achieving targeted results. Proficient in utilizing financial software, conducting risk assessments, and ensuring regulatory compliance. Thrives in fast-paced, competitive environments, leveraging excellent sales and customer service abilities alongside comprehensive knowledge of bank products and services.
Overview
14
14
years of professional experience
Work History
Manager of Customer Experience
TD Canada Trust
07.2013 - Current
- Mentor and coach, a team of up to10 people by showcasing exceptional experiences in every customer interaction and achieving operational excellence and personal developments objectives
- Administer complex daily branch administrative duties, including cash management, investigations, scheduling, payroll, and customer problem resolution
- Create a positive hiring manager and candidate experience throughout the recruiting cycle
- This includes streamlining recruitment and onboarding of talent
- Oversight over whole branch when Branch Manager is away
- 11 Years
Personal Banking Associate
TD Canada Trust
01.2011 - 07.2013
- Establish, build, and maintain impactful relationships with my customers
- Engage customers in day to day advise needs, service transactions
- Build customer financial literacy by educating them on how to utilize digital banking
- Product knowledge by educating clients with our products how they work, also using resource tools for comparison, and money saving ideas
- Focused on aiding clients with advanced credit needs including unsecured lines of credit (up to $50,000), personal credit cards, and loans
- Achieve assigned goals and business objectives by promoting banking solution
- 3 Years
Skills
- Branch operations
- Cash handling accuracy
- Credit analysis
- Anti-money laundering
- Loan processing
- Portfolio management
- Client retention strategies
- Financial product sales
Timeline
Manager of Customer Experience
TD Canada Trust
07.2013 - Current
Personal Banking Associate
TD Canada Trust
01.2011 - 07.2013
Similar Profiles
Alessandro PompiliAlessandro Pompili
Manager Life & Health Support Services at TD Canada Trust (TD Insurance – Support Services)Manager Life & Health Support Services at TD Canada Trust (TD Insurance – Support Services)
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Lu ZhangLu Zhang
Personal Banking Associate at TD Canada TrustPersonal Banking Associate at TD Canada Trust
Jeff ParrottaJeff Parrotta
Technical Supervisor at Natures FormulaeTechnical Supervisor at Natures Formulae