CHARLES G. TOMOZER
Mission
Summary
Committed to understanding challenges and finding effective solutions, I approach every assignment and situation with dedication, hard work, and a constant eagerness to learn. Driven to consistently contribute towards achieving team objectives and goals set for me.
Overview
9
9
years of professional experience
Work History
Personal Banker / Stand-in Manager of Customer Experience
TD Canada Trust
11.2022 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Manager, Mobile Mortgage Specialist
TD Canada Trust
01.2021 - 11.2022
- Building strong relationships without oversight to gain business opportunities
- Building a network of realtors having an entrepreneurial mindset
- Dealing with customer concerns Independently and finding resolutions
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers through account development.
Master Product Specialist & Sales Trainer
Maple Ridge Volkswagen
01.2016 - 01.2021
- Sales techniques / Commission based work ethic
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Boosted customer retention by providing exceptional product support and addressing customer concerns.
- Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
Education
Certificate of Financial Services Advice - Financial Planning
CSI
03-2024
Certificate - Financial Services Advice, Financial Planning 1, Personal Financial Services Advice
IFIC
06-2022
High School Diploma -
Archbishop Carney
01.2013
Skills
- Management Experience
- Customer Service Experience
- Opportunity identification
- Problem Solving
- Cross-selling products
- Sales expertise
- Building Computers
- Relationship building and management
- Branch operations
- Customer service
- Customer satisfaction
- Relationship building
Timeline
Personal Banker / Stand-in Manager of Customer Experience
TD Canada Trust
11.2022 - Current
Manager, Mobile Mortgage Specialist
TD Canada Trust
01.2021 - 11.2022
Master Product Specialist & Sales Trainer
Maple Ridge Volkswagen
01.2016 - 01.2021
Certificate of Financial Services Advice - Financial Planning
CSI
Certificate - Financial Services Advice, Financial Planning 1, Personal Financial Services Advice
IFIC
High School Diploma -
Archbishop Carney
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