Dhruv Jaykumar Vakil
Customer Experience Associate
Toronto,ON
Summary
As CEA at TD Canada Trust, I am passionate to connect and educate people with easy banking services, help them ease their day-to-day branch banking and provide exceptional customer service to them. Working at TD helps me gain knowledge of Canadian Financial Services and Banking Industry, learning through programs and courses.
Also, My prior experience in customer service over 2 years, helps me become customer-oriented and solve their daily problems. My computer skills helps me fulfill duties and assigned tasks.
Overview
2
2
years of professional experience
2
2
Certification
1
1
year of post-secondary education
Work History
Customer Experience Associate
TD Canada Trust
Toronto, ON
2023.Aug - Current
- Completing branch banking services for customers. Cheques, Cash, Payments and sales of product.
- Help customer by educating them about banking services available to them as well as to help them ease they daily banking.
- Closing branch with balancing for the day.
- Report and escalate client problems to manager.
- Help lending clients through discussion about their financial goals and help them connect with advisors.
Team Lead
Tim Hortons
Danforth, Toronto, Canada
2022.Sep - Current
- Cash reconciliation.
- Developed positive customer relationships through friendly greetings and excellent service.
- Completing sales transactions with customer satisfaction service.
- Answered incoming telephone calls to provide store, product, and service information.
- Arranging merchandise and handling inventory.
- Handled customer complaints and concerns promptly, escalating complex issues to the direct supervisor for conflict resolution.
- Provide training and assign duties to trainees.
- Closing duties.
Associate
Walmart
Keele, North York, Canada
2023.Mar - 2023.Apr
- Engaged with customers to determine appropriate items to fit their needs.
- Stocking and showcasing products.
- Do FIFO of all products and inventory listing.
- Condensing and palletizing products.
Back Office Administrator
Enbee Education Centre Pvt. Ltd
Vadodara, India
2022.Jan - 2022.Apr
- Handling clients' data and updating information.
- Arranging and managing immigration documents/data and keeping them updated as per requirement.
- Consult clients with their immigration process.
- Analyzed legal documents for discrepancies to streamline procedures and avoid delays.
- Provided oversight on ISP regarding study permits, work permits, and temporary resident visas.
- Performed data entry tasks, including entering customer and account information into databases.
Education
Diploma - Business General
Niagara College
Toronto, ON 2022.Sep - Current
Skills
- Communication
- Problem-Solving
- Attention to Detail
- Customer Oriented
- Leadership and Team management
- Analytics and Critical Thinking
- Decision-making
- Computer Literacy
- Financial Services
- Cash Reconciliation
- Branch Banking Services
- Branch Operations
Certification
- CCC - Computer Training - [2022]
- Tally Prime 9.0 Accounting, [Bitcom Education] - [2022]
Timeline
Customer Experience Associate
TD Canada Trust
2023.Aug - Current
Associate
Walmart
2023.Mar - 2023.Apr
Diploma - Business General
Niagara College
2022.Sep - Current
Team Lead
Tim Hortons
2022.Sep - Current
Back Office Administrator
Enbee Education Centre Pvt. Ltd
2022.Jan - 2022.Apr
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