Experienced with comprehensive client assessments, office management ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Work History
ICMS Case Manager
5 Months
American Family Housing | 06.2026 - Current
Coordinated client service plans, aligning housing stability goals with behavioral health, benefits, and employment support.
Assessed client needs, prioritized urgent barriers, and connected households with appropriate community resources.
Maintained accurate case notes, eligibility documentation, and confidential records in compliance with program standards.
Reviewed complex cases, identified service gaps, and adjusted interventions to improve client outcomes.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
School Facilities Attendant
1 Year 8 Months
Los Angeles Unified School District, LAUSD | 01.2025 - 09.2026
Ensured safe environments by maintaining cleanliness and sanitation standards across facilities.
Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
Utilized cleaning equipment, including floor buffers and carpet extractors, to uphold efficiency and effectiveness.
Conducted routine inspections to identify maintenance needs and report issues promptly.
Partnered with facility management to enhance cleaning schedules and processes for improved facility upkeep.
Professional Bus Operator
1 Year 1 Month
Culver City Transportation | 11.2023 - 12.2024
Tracked operational data with 100% accuracy, ensuring precise daily mileage, fuel consumption (3,000lbs/shift), and fares collected to enhance operational efficiency.
Assisted an average of 5-10 passengers with disabilities daily, achieving 100% safe boarding/exiting record with zero incidents.
Collaborated with dispatch to coordinate timely bus arrivals and departures during peak hours.
Coordinated with dispatch to ensure timely bus arrivals and departures during peak hours, contributing to improved service reliability.
Operations Supervisor
5 Years 4 Months
KMK Management Company | 06.2018 - 10.2023
Delivered weekly operational reports to upper management covering 10-person team performance, identifying weekly challenges and solutions that led to faster issue resolution time and improved department efficiency by 15%.
Trained and mentored 6 team members through structured coaching sessions, improving team skills and overall productivity.
Processed and verified financial documentation for 20+ applicants monthly with 99.5% accuracy, streamlining file tracking and reducing application processing time.
Education
Bachelor of Science - Film
The Los Angeles Film School | Los Angeles, CA | 06.2018
Skills
Case management
Client advocacy
Client services
Crisis intervention
Resource coordination
Document management
Case documentation
Community outreach
Certification
Class B Drivers License w/ passenger and air-brakes endorsements, Exp: 2028
Pre-Apprenticeship: Construction, PVJOBS 2025
HAZMAT, PVJOBS 2025
OSHA 30
Building & Grounds Supervisor Certification (LAUSD)2026