Talaya Smith
Los Angeles
Summary
Organized professional prepared for this role with solid background in administrative support and executive assistance. Skilled at managing complex calendars, coordinating meetings, and handling sensitive information with utmost confidentiality. Known for excellent teamwork and adaptability, ensuring seamless operations and results-driven support.
Overview
7
7
years of professional experience
Work History
ICMS Case Manager
The People Concern
03.2023 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Monitored progress of clients, ensuring adherence to treatment goals and timelines.
- Coordinated client assessments to identify needs and develop personalized service plans.
- Facilitated access to community resources, enhancing client support and engagement.
- Provided crisis intervention, resolving conflicts and addressing urgent client needs effectively.
- Collaborated with multidisciplinary teams to improve service delivery and client outcomes.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
Personal Assistant to Senior Program Manager
The Museum Of Flight
04.2019 - 02.2022
- Managed executive schedules, coordinating meetings, events, and travel arrangements for senior leadership.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Streamlined communication processes between departments, enhancing collaboration and information sharing.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed and maintained filing systems to ensure efficient document retrieval and organization.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Assisted in planning and executing special events, contributing to successful museum initiatives and exhibitions.
- Conducted research on museum-related topics to support project development and decision-making processes.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Education
Associate of Arts - Psychology
Seattle Central Community College
Seattle, WA06-2019
Skills
- Case management
- Case documentation
- Client advocacy
- Problem-solving
- Time management
- Organization and multitasking
- Conflict resolution
- Email and telephone etiquette
Timeline
ICMS Case Manager
The People Concern
03.2023 - Current
Personal Assistant to Senior Program Manager
The Museum Of Flight
04.2019 - 02.2022
Associate of Arts - Psychology
Seattle Central Community College