Jessie Garnica
Monterey Park
Summary
Empathetic and results-driven Case Manager with experience supporting individuals experiencing homelessness and other vulnerable populations. Skilled in building trust-based relationships, providing direct services, and connecting clients to critical resources such as housing, healthcare, and mental health support. Strong advocate for social justice with a deep understanding of the challenges faced by those affected by homelessness. Proficient in crisis intervention, case management, and collaborating with community partners to ensure holistic care. Passionate about empowering individuals to achieve long-term stability and self-sufficiency through compassionate support and personalized solutions. Demonstrated ability to work effectively in diverse, high-pressure environments with a commitment to making a positive impact on individuals and communities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ICMS Case Manager
Lutheran Social Services
08.2024 - Current
- Promoted client self-sufficiency with comprehensive assessments, goal setting, and regular progress monitoring.
- Empowered clients by equipping them with comprehensive knowledge of their rights and responsibilities in navigating complex social service systems.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Implemented harm reduction strategies when working with clients engaged in high-risk behaviors, prioritizing safety without judgment or stigma attached.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Inventory Supervisor/ Expert
WIS
01.2024 - 08.2024
- Organize Financial, SKU, Warehouse and Fixed Asset inventories
- Ensure each inventory meets its expected accuracy and productivity
- Ensure the team assigned is prepared for the count
- Direct and supervise a team of Inventory Associates during an inventory event
- Ensure employees have been assigned duties based on skill levels, training needs and customer requirements
- Conduct quality control re-checks as necessary
- Manage team to optimize performance
- Provide communication, and coaching as required
- Encourage innovative ideas
- Be proactive in anticipating, and planning for the number of employees required and the staffing requirements of the inventory events
- Promote good customer service in every interaction with the customer
- Ensure that the customers’ expectations are met as agreed by WIS International
- Exceed the customers’ expectations if possible
- Contribute to sales for the office through developing contacts, follow through on established contacts and referrals
- Provide continuous feedback pertaining to all events to the AM and or DM
- Proficiency in computer/ IPad skills and various WIS programs
- Assist in assessment, selection and training of Inventory Associates
Youth Specialist
Boys & Girls Clubs of America
08.2021 - 05.2022
- Promotes and stimulate program participation
- Provides guidance and role modeling to members
- Focus on maintaining a safe, positive atmosphere for all youth, with individuals as well as groups of children
- Organize and plan weekly lesson plans for children
- Promote program participation
- Provide guidance and role modeling to youth
- Provide a safe environment through clear rules and expectations
- Program Development and Implementation
- Plan and implement age appropriate activities for youth
- Ensure safety of members, quality programs and clean appearance of the Club at all times
- Ensure a productive and collaborative work environment by participating in weekly staff meetings
- Inspect the program area daily for any safety precautions prior to youth entering the area
- Monitor youth while in unstructured program areas
- Additional Responsibilities: organize and/or participate in special events
Salon Guest Coordinator
Ulta Beauty
06.2018 - 03.2020
- Ordering store supplies
- Book Appointments
- Make confirmation calls to ensure all appointments are secure
- Make associate schedules according to each unique availability
- Register work for all guests
- Maintenance in salon
- Stock salon and retail floor areas to maintain a neat workplace
- Assist all salon employees with personal and guest requests
- Perform inventory tallies daily
- Help all guests on retail floor with all thing's beauty
Cashier/ Front of the house help
PANDA EXPRESS
01.2016 - 01.2018
- Create a warm welcome environment where the guests feel like part of the 'Panda Family'
- Ensure great customer service
- Troubleshoot when needed
- Handle all guests transactions, refunds, donations
- Greet and inform guests about promotional foods
- Restock and organize all merchandise
- Follow all food handling regulations
- Maintain a clean and safe work environment
- Train new associates
Sales Associate
DECOLORES
01.2015 - 01.2016
- Register duty
- Inventory checks
- Restocking inventory
- Greet and inform guests of promotional items
- Keep all merchandise clean and organized
- Fitting room duties
- Following safety regulations
- Maintaining a safe and clean work environment
Education
Associates Degree - Diagnostic Medical Sonography
West Coast Ultrasound Institute
Los Angeles, CA01.2020
High school diploma -
Mark Keppel High School
01.2015
Skills
- Front Desk
- Computer Skills
- Customer Service
- Food Handling
- Case management
- Records Management
- Harm reduction
- Documentation compliance
- Clarity/HMIS access and entry
- Champ data entry
- GIRP progress notes
- Conflict resolution
- Problem solving
- Verbal and Written Communication
- Trauma Informed Care
- Vulnerable population awareness
Certification
- Food Handler Certification
- CPR
- First Aid
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Verbal Communication, Highly Proficient, 08/01/19
- Customer Focus & Orientation, Highly Proficient, 08/01/19
- Customer Service, Highly Proficient, 11/01/20
Timeline
ICMS Case Manager
Lutheran Social Services
08.2024 - Current
Inventory Supervisor/ Expert
WIS
01.2024 - 08.2024
Youth Specialist
Boys & Girls Clubs of America
08.2021 - 05.2022
Salon Guest Coordinator
Ulta Beauty
06.2018 - 03.2020
Cashier/ Front of the house help
PANDA EXPRESS
01.2016 - 01.2018
Sales Associate
DECOLORES
01.2015 - 01.2016
High school diploma -
Mark Keppel High School
Associates Degree - Diagnostic Medical Sonography
West Coast Ultrasound Institute
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