Taylor Dellemonache
Welland,ON
Summary
Detail oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
1
1
year of professional experience
Work History
Beverage Cart Attendant
Legends on the Niagara, Niagara Parks Commission
07.2024 - Current
- Increased customer satisfaction rate by demonstrating excellent customer service etiquette.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Managed opening/ closing duties by restocking items on the cart and recording inventory
- Established rapport with customers by providing friendly and attentive service.
- I specialize in outdoor events and crowded venues and always work/operate independently.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Server
CC'S Dugout Italian Eatery
01.2024 - 10.2024
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep the dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
Bartender/Server Supervisor
Peter Pipers Pubhouse
05.2023 - 02.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Displayed enthusiasm and promoted excellent customer service, successfully increasing referrals and walk-in business.
Education
High School Diploma -
Centennial Secondary School
Welland, ONSkills
- Time Management
- Adaptability and Flexibility
- Excellent Communication
- Problem solving abilities
- Reliability
- Relationship Building
- Multitasking
- Teamwork and Collaboration
- Cross Selling and Upselling
Accomplishments
February 2018 SOSSA Junior Girls Volleyball Championship
March 2019 OFSSA Senior girls Volleyball Championship
Smart Serve Certified (2022)
Food Handler Certified (2024)
Timeline
Beverage Cart Attendant
Legends on the Niagara, Niagara Parks Commission
07.2024 - Current
Server
CC'S Dugout Italian Eatery
01.2024 - 10.2024
Bartender/Server Supervisor
Peter Pipers Pubhouse
05.2023 - 02.2024
High School Diploma -
Centennial Secondary School
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