Tayola Brown

AMMSA is an umbrella company to Windspeaker Media - Radio Bingo, CFWE, CJWE, CIWE, CZIN Radio and Red Beats Radio

Assistant to Radio Bingo manager

• Radio Bingo employee, nights; Radio Bingo Caller, manning board and being professional, live- following AGLC guidelines and communicating the game to players in well manner, especially if there are technical issues. Phone Verifier, answering phone during game, being respectful and efficient to answer any questions. Writing winner information down accurately and efficiently, as on air game time has certain parameters. Ball Operator, recording all game activity, paper and electronic to assure AGLC rules are followed
• Open/Enter all mail returns, maintaining monthly spreadsheets of all outgoing/incoming mail for end of year, for over 120 stores across Alberta
• Balance customer files at end of year to correlate with Accounting
• Produce/Process outgoing/incoming Invoices into Accounting system for daily Sales
• Monitoring Sales regularly, weekly meetings with manager before outgoing Invoices are made
• Corresponding between sellers, placing/processing orders, customer/seller complaints
• Follow and maintain AGLC standards in shipping department and filing cards, invoices and all related paperwork daily and appropriately
• Create Winner's bingo cheques day after bingo games, process paperwork, assure all winners details are correct
• Follow AGLC rules when winner's come into to claim winnings
• Sell cards, Teach players how to play
• Created the YouTube Visual Aid board during COVID as per AGLC guidelines, as community bingo licenses follow different guidelines than bingo halls
• Created Radio Bingo website, manage and update regularly

Assistant to Building/Office Manager

• Responsible for correspondence between other companies in the building; building maintenance, collecting rent, collective events, parking issues, etc
• Created and maintain office and building directories, safety maps, internal templates for daily work procedures
• Monitor and order supplies as needed for building/office
• Front desk transferring calls/voicemails/emails to Radio hosts in studios, Salesman working remotely, staff on location and staff in office
• Booking maintenance checks, calls, and being liaison between manager and maintenance

Assistant to Program Director

• Learned how to create and produce own radio program "Pause, Praise & ROCK" on CIWE, the opportunity to do something I am passionate about but also do it all myself
• Ground work; music research, interviews, and programming to add music
• Experience using/inputting/data analyzing SoCast Program
• Scripting and voicing Radio Bingo ads monthly to increase sales
• Targeting different demographics, online research for marketing and advertising
• Design and order promotional items
• Design online ads for events, fundraisers, new radio programs, etc.
• Designed Frequency maps for each radio station

Assistant to Sales Manager

• Use Google Analytics and AdvertServe to input Online ads on 7 websites, as per Sales orders
• Monitor and move ads daily dependent on Traffic flow and targets
• Create weekly and monthly reports with impressions, statistics, demographics, etc to ensure targets are met, for both Sales and Admin staff
• Quote Sales people on availability and impressions regularly depending on traffic websites and time frame, ensuring client satisfaction
• Design ads for clients that do not want to have third party or do not have the money

• Opened and closed the bank, balancing the vault to the tills to the Supervisor's spreadsheets
• Conducted daily bank transactions for clients, deposited business loans, processed Contra's for internal purposes, lawyers, car loans, and estates
• Stayed up to date with bank products, services and information, keeping clients well informed
• Processed currency exchanges, and Western union payments internationally
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Investigated and resolved customer inquiries and complaints in a timely manner