Colleen Kiefer
Alberta Beach,AB
Summary
With over three decades of experience in the cosmetics and retail industry, I am a highly organized and a dedicated professional known for achieving sales goals, team coaching, and stock management. My expertise in clienteling and merchandising, along with a proven track record of leadership and community involvement, make me a valuable asset to any organization. I am committed to delivering exceptional customer service and look forward to contributing my skills to your team.
Overview
33
33
years of professional experience
Work History
Market Manager
Alberta Beach Agriculture Society
07.2024 - Current
- Work with the Board and committees to develop and
implement a strategic plan and annual action plans. - Work with the Board and vendors to develop market rules and ensure they are reviewed and updated annually.
- Maintain accurate and complete records on the market and vendors throughout the year. Including, collecting certificates of completion from vendors for the completed food safety course.
- Conduct periodic surveys, both formal and informal, to assess customer opinions and satisfaction with the market.
- Able to communicate well, both in writing and orally, with a variety of stakeholders in a variety of situations.
Beauty Consultant
Shoppers Drug Mart
10.2019 - 09.2023
- Conducted consultations to understand client's needs and provide personalized skincare, haircare and makeup recommendations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Submitted weekly stock orders and arranged merchandise to present visually appealing displays and attract clientele.
- Trained new Beauty Advisors in product knowledge and customer service protocols.
- Promoted products and services to increase sales numbers and revenue.
- Organized and ran two cosmetic gala events.
Beauty Counter Manager
Hudson's Bay
10.1991 - 10.2019
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Coached, motivated and trained new Beauty Advisors
- Organized sale events and created eye-catching product displays.
- Established team priorities, maintained schedules and monitored performance.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Skills
- Sales Expertise
- Products Knowledge
- Makeup Application
- Customer Engagement
- Product Merchandising
- Building and Maintaining Clientele
- Excellent conflict management skills
- Time management and organizational skills
Accomplishments
- Semi-finalist for The Cosmetics Outstanding Achievement Awards (COSAs) in 2017.
- Consistent Sales Excellence: Achieved and surpassed sales goals throughout cosmetics career, earning over a dozen Estee Lauder awards for outstanding clienteling and exceeding sales targets.
- Leadership and Coaching: Successfully coached and mentored teams of beauty advisors, demonstrating exceptional leadership skills as a Beauty Advisor/Consultant and Estee Lauder Counter Manager.
- Event Management: Planned and executed many cosmetic gala events.
Languages
English
Native or Bilingual
Timeline
Market Manager
Alberta Beach Agriculture Society
07.2024 - Current
Beauty Consultant
Shoppers Drug Mart
10.2019 - 09.2023
Beauty Counter Manager
Hudson's Bay
10.1991 - 10.2019
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