Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Clark Cowgill

San Jose

Summary

Dynamic leader with over 16 years of experience in retail management and B2B account management, seeking a Retail Management or Account Management role (Account Executive or Regional Sales Manager) in a B2B or retail environment. Achieved 22% YOY sales growth at Dyson (2023-2024) against a company-wide decline of 14%, securing $200K in B2B accounts. Expert in driving operational efficiency, team performance, and customer satisfaction, improving NPS by 25% and operational compliance to 99% at multiple retailers. Proficient in Salesforce CRM, Tableau, and Okta for pipeline management, data analytics, and secure client interactions, with a proven ability to lead large teams and deliver tailored solutions.

Overview

14
14
years of professional experience

Work History

Market Manager

Dyson
Santa Clara
01.2022 - Current
  • Drove Sales Growth: Achieved 22% YOY sales increase in 2023-2024, outperforming company-wide sales decline of negative 14%, and led the company with a 9% sales improvement in 2024-2025. $16.2M in annual sales volume across 3 stores.
  • B2B Sales: Secured $1M in B2B accounts by selling to 50+ Bay Area salons, spas, and retail chains, contributing to our YOY growth.
  • Optimized Profitability: Managed P&L through strategic inventory ordering and labor allocation, reducing shrink by 3% to 99.5% accuracy and keeping operational costs 5% below budget.
  • Enhanced Customer Experience: Improved Net Promoter Score (NPS) by 30% through implementation of a new sales model, on-floor coaching, and consistent feedback loops, increasing customer retention by 15%.
  • Increased Order Value: Boosted average order value by 9% through top-down selling and product bundling strategies, contributing to 20% YOY unit growth.
  • Led High-Performing Teams: Supervised 3 direct-report managers and 30 associates across multiple locations, personally recruiting 20+ high-performing leads, and associates, building the company’s top-performing sales team.
  • Improved Operational Excellence: Elevated operational compliance from 96% to 99% through process standardization and training enhancements.
  • Leveraged Technology: Utilized Salesforce and Tableau to track sales performance and customer interactions, improving all KPIs.
  • Collaborated Cross-Functionally: Partnered with marketing, operations, and HR teams to design promotional campaigns, ensure compliance, and deliver training for new and existing hires.
  • Maximized Seasonal Performance: Capitalized on peak holiday seasons by optimizing labor, zoning, and inventory processes, achieving a 12% increase in seasonal sales volume.
  • Developed Customer Retention Programs: Created in-store service and repair programs for out-of-warranty products, leading to 25% of customers upgrading to new products.

Showroom manager

Peloton
Santa Clara
01.2021 - 01.2022
  • Drove B2B Sales Success: Secured contracts with local gyms and hotels, contributing to 15% growth in B2B revenue, using Salesforce CRM to manage client pipelines and achieve a higher conversion rate.
  • Optimized CRM Processes: Revamped Salesforce usage, increasing data capture by 40% and implementing multi-touchpoint follow-ups (email, calls, in-person visits), resulting in a 25% increase in closed deals compared to prior management.
  • Expanded Client Base: Grew book of business by 20% by logging detailed client data in Salesforce for personalized follow-ups, significantly improving lead generation processes.
  • Achieved Retail Sales Goals: Hit 100% of sales targets by executing structured sales processes, roleplaying to identify core customer needs, and positioning products to match lifestyles, resulting in 98% YOY growth in 2021.
  • Led Sales Team Excellence: Trained 12 sales specialists on consultative selling and Salesforce, improving conversion rates by 18%.
  • Enhanced Customer Engagement: Increased customer satisfaction scores by 22% through tailored sales interactions, ensuring products met long-term lifestyle needs. Leveraging value props of Peloton.

Business Manager

Living Spaces
San Jose
01.2018 - 01.2021
  • Drove Retail Sales Growth: Exceeded YOY sales targets by 12% during the pandemic by leveraging the GEM sales process, roleplaying to identify customer needs, and positioning products to enhance lifestyles, maintaining a top-tier Net Promoter Score of 92%.
  • Optimized Store Operations: Streamlined store operations and reduced shrink through precise inventory management and standardized sales processes, achieving 98% inventory accuracy.
  • Enhanced Selling KPIs: Improved conversion rates by 10% and average order value by 8% by analyzing business reports with Tableau and coaching managers to maximize salesfloor time, redirecting behaviors to capitalize on upselling opportunities.
  • Led Team Development: Hired, trained, and promoted 16 associates during COVID, fostering a high-performing team that elevated San Jose to a top-5 ranking in company Power Ranker through consistent sales training and roleplaying.
  • Executed Company Vision: Cascaded strategic initiatives from upper executives to frontline staff, driving 112% performance to plan by aligning teams with the GEM process and B2B sales strategies for local business clients.

Complex Co-Manager

Wal-Mart Inc.
San Jose
01.2017 - 01.2018
  • Led High-Volume Operations: Managed a $125M+ complex store, achieving 103% to plan by optimizing processes across multiple departments, ensuring clean, fast, and friendly customer experiences that drove consistent YOY revenue growth.
  • Orchestrated Large-Scale Team Unity: Directed 428 sales associates, 39 department managers, and 11 assistant managers, fostering a cohesive team culture that aligned diverse departments to maintain fully stocked shelves and enhance operational efficiency.
  • Reduced Shrink and Improved Accuracy: Collaborated with vendors to reduce out-of-stock items by 3%, achieving 98.75% inventory accuracy and cutting shrink by 2% through streamlined inventory processes and rigorous audits.
  • Enhanced Customer Experience: Improved customer satisfaction scores by 6% by implementing training programs focused on friendly service, clean store environments, and fast checkout processes, creating a welcoming shopping experience.

Store Manager

Sleep Number, Inc.
Santa Clara
01.2016 - 01.2017
  • Drove Operational Success: Led a high-volume store to rank in the top 20 company-wide for sales volume, achieving 11% YOY revenue growth by optimizing inventory processes and ensuring fully stocked displays through vendor collaboration.
  • Led Cohesive Team: Managed a team of Sleep Professionals, fostering unity through daily coaching and roleplaying to master sales scripts, resulting in the store leading the district in sales volume and percent to plan every month.
  • Enhanced Customer Experience: Improved customer satisfaction by implementing a clean, fast, and friendly store environment, leveraging customer call lists in Salesforce CRM to drive repeat business and personalized engagement.
  • Optimized Processes: Streamlined operational workflows, reducing stock discrepancies by 5% and ensuring 97% inventory accuracy through data-driven insights from Tableau and vendor partnerships.
  • Developed Top Talent: Recruited and trained the company’s #1 Sleep Professional, conducting proactive outreach campaigns and skill-building sessions to enhance team performance.
  • Executed B2B and Events: Hosted dozens of local and national events, partnering with B2B vendors to drive incremental business, contributing to a 10% increase in customer traffic.

Sales Manager

Macy’s, Inc.
Roseville
01.2014 - 01.2016
  • Managed High-Volume Operations: Oversaw a department generating $7.3M in annual sales in 2015, driving 5% YOY growth by optimizing scheduling and ensuring well-stocked inventory through vendor coordination.
  • Led Unified Team: Coordinated a team of associates across multiple shifts, fostering collaboration to maintain a clean, fast, and friendly shopping experience, improving customer satisfaction scores by 15%.
  • Streamlined Processes: Enhanced operational efficiency by reducing shrink by 3% through rigorous inventory audits and standardized stocking procedures, achieving 96% inventory accuracy.
  • Drove B2B Vendor Partnerships: Collaborated with vendors to provide product training, boosting associate knowledge and contributing to a 12% increase in customer engagement for high-value products.
  • Developed Leadership Pipeline: Recruited for a 6-month Executive Development Program, training associates in management, coaching, and data analysis using Tableau, strengthening team performance and business acumen.
  • Executed Sales Events: Planned and directed in-store events to enhance customer traffic, leveraging Salesforce CRM to track event outcomes and drive repeat business, increasing event-driven sales by 8%

Retail Sales Leader

T-Mobile USA
Sacramento
01.2011 - 01.2014
  • Drove Operational Success: Led store to rank in the top 1% of sales nationwide, earning the Winners Circle Award by optimizing inventory processes and ensuring fully stocked displays through vendor collaboration.
  • Led High-Performing Team: Coached a team of sales associates through daily roleplaying and continuous training, fostering a unified culture that delivered a clean, fast, and friendly customer experience, earning recognition as Top Sales Associate in Northern California.
  • Enhanced Customer Experience: Improved customer satisfaction by 20% through pre-sale presentations and post-sale services, leveraging Salesforce CRM to track interactions and build client confidence, driving repeat business.
  • Optimized Store Processes: Streamlined operations to reduce inventory discrepancies by 4%, achieving 97% inventory accuracy through data-driven insights from Tableau and standardized stocking procedures.
  • Supported B2B Engagement: Partnered with local businesses for bulk device sales, using Salesforce CRM to manage client relationships, contributing to 10% of store revenue from B2B accounts.
  • Developed Leadership Skills: Selected for a 3-month career development and management program, enhancing expertise in team leadership, process execution, and business analytics, strengthening store performance.

Education

Bachelor of Science - Business Management

Sacramento State University
Sacramento, CA
01.2014

Skills

  • Retail management
  • Team leadership
  • Sales expertise
  • P&L oversight and inventory management
  • Vendor relations
  • Operational compliance and workflow standardization
  • Store performance analytics
  • Talent acquisition and development
  • Sales coaching and roleplaying
  • Workforce scheduling and KPI management
  • Team motivation and retention strategies
  • B2B and B2C sales development
  • Salesforce CRM and Tableau analytics
  • Consultative selling and customer alignment
  • Sales strategy and event execution

Affiliations

  • Computer gaming
  • Running and working out
  • F3
  • animals cats and dogs

Timeline

Market Manager

Dyson
01.2022 - Current

Showroom manager

Peloton
01.2021 - 01.2022

Business Manager

Living Spaces
01.2018 - 01.2021

Complex Co-Manager

Wal-Mart Inc.
01.2017 - 01.2018

Store Manager

Sleep Number, Inc.
01.2016 - 01.2017

Sales Manager

Macy’s, Inc.
01.2014 - 01.2016

Retail Sales Leader

T-Mobile USA
01.2011 - 01.2014

Bachelor of Science - Business Management

Sacramento State University

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Clark Cowgill