Tara Sauve
Amhertsburg,ON
Summary
Experienced in team leadership, operational management, and delivering exceptional customer service. Utilizes strategic planning and problem-solving skills to drive team productivity and enhance service quality. Demonstrates a proven track record of fostering a collaborative and adaptable workplace environment.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Billy's Taphouse
02.2022 - Current
- Oversee daily opening and closing routines, ensuring proper setup, cleanliness, and stock levels.
- Provide exceptional guest service, recommending menu items and ensuring a memorable dining experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Manage daily cash operations, balancing cash registers and processing payments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Server/Bartender
Icehouse restaurant
09.2020 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Contributed to inventory management by monitoring stock levels.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Server
Brydens Pub
01.2020 - 03.2021
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Jewellery Consultant/Key holder
Peoples Jewellers
10.2019 - 08.2020
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
Shift Leader
Jack Astor's
09.2018 - 10.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender/Supervisor
Browns Socialhouse
07.2017 - 08.2018
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Server
Jameson's Irish Pub
12.2014 - 07.2017
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Material Handler/Forklift Operator
Fiat Chrysler Automobiles Assembly Plant
05.2010 - 08.2014
- Transported inventory items to appropriate locations.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Education
High School Diploma -
Essex District High School
Essex, ON01-2008
Skills
- Bartending
- Serving Experience
- Restaurant Experience
- Team leadership
- Decision-making
- Problem-solving
- Customer service
- Money handling
- Staff training and development
Timeline
Assistant Manager
Billy's Taphouse
02.2022 - Current
Server/Bartender
Icehouse restaurant
09.2020 - 12.2021
Server
Brydens Pub
01.2020 - 03.2021
Jewellery Consultant/Key holder
Peoples Jewellers
10.2019 - 08.2020
Shift Leader
Jack Astor's
09.2018 - 10.2019
Bartender/Supervisor
Browns Socialhouse
07.2017 - 08.2018
Server
Jameson's Irish Pub
12.2014 - 07.2017
Material Handler/Forklift Operator
Fiat Chrysler Automobiles Assembly Plant
05.2010 - 08.2014
High School Diploma -
Essex District High School
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