Summary
Overview
Work History
Education
Skills
Certification
Additional References
Awards
References
Languages
Timeline
Generic

Izabella Iannacchino

Saint Catharines,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Dairy Queen
01.2020 - Current
  • My job as an assistant manager retains a lot of responsibilities such as watching over the crew members, making a reciprocal relationship between staff and the organizations so that each is successful, dealing with problematic customers, handling refunds, handling cash, restocking store items, setting up the store in the morning along with closing the store at night, putting in mix orders, inventory orders, putting away all inventory on delivery day, creating the schedule every two weeks, helping crew members get shifts covered or book time off, Training new employees, Taking cake orders along with decorating them, handing out write-ups when needed, Dealing with performance problems and termination, doing payroll when needed, assigning tasks, designated daily cleaning routines.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Handled cash accurately and prepared deposits.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Server

Rockway Vineyards
06.2022 - 09.2022
  • My job as a server at Rockway Vineyards retained a lot of responsibility, such as always keeping a bright smile on my face for our customers, Taking orders along with memorizing orders, Dealing with multiple tables, continuously checking on the customers' food, ensuring they get the best service, checking on the customers to make sure they are enjoying their dining, learning a new system on tills, Setting up and taking down banquet set up, serving banquets, always keeping a float, making relationships with regular customers, and consistently communicating with regular golfers.
  • Inspected dishes and utensils for cleanliness.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Cultivated warm relationships with regular customers.

Junior server

Club Roma
04.2019 - 01.2020
  • My job as a server at Club Roma retained a good amount of responsibilities such as satisfactory customer service, always keeping a smile on my face, setting and clearing tables for events, asking for dietary restrictions, refilling water or other beverages, making the drink and food suggestions, carrying enormous trays of food and beverages, cleaning cutlery and glasses, prepare desserts, prepared horderves, prepare plates.
  • Arranged furniture and supplies to support seamless special events, buffets and banquets.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained high levels of cleanliness and organization within the dining area, contributing to an enjoyable dining experience for guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Efficiently bussed tables throughout shifts to maintain a clean dining environment that increased seating capacity during peak times.
  • Effectively managed multiple tables simultaneously, ensuring prompt attention to each guest''s needs.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

High School Diploma -

Dennis Morris
06.2022

Skills

  • Organization
  • Leadership
  • Communication
  • Problem-solving
  • Teamwork
  • Critical thinking
  • Decision making
  • Time management
  • Adaptability
  • Customer service
  • Attention to detail
  • Supervisor
  • Management
  • Shift Scheduling
  • Staff Management
  • Serving
  • Bartending
  • Cake decorating
  • Strategic Planning
  • Team motivation
  • Staff Training
  • Goal Setting
  • Money Handling

Certification

  • Cansell- Eligible to sell cannabis in Canada
  • Smart Serve- Eligible to sell alcohol
  • Food Handler training- Certified
  • Lash Technician- Certified

Additional References

available upon request

Awards

  • Honor roll
  • Outstanding sales and achievements
  • Helped assist with P.R.I.D.E. Awards
  • Prime awards

References

Andrea Barras, 289-668-3216

Languages

English
Full Professional

Timeline

Server

Rockway Vineyards
06.2022 - 09.2022

Assistant Manager

Dairy Queen
01.2020 - Current

Junior server

Club Roma
04.2019 - 01.2020

High School Diploma -

Dennis Morris

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Izabella Iannacchino