Tanya Ioussoufovitch
Toronto,ON
Overview
4
4
years of professional experience
Work History
Receptionist and Customer Service Representative
City of Richmond Hill
08.2019 - Current
- Processed customer applications, payments, transactions, and personal information
- Confirmed appointments, communicated with clients and updated client records
- Provided clerical support to company employees by copying, faxing and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Corresponded with clients through email, telephone or postal mail
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Resolved customer problems and complaints.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Corporate Compliance Intern
Home Trust Company
05.2022 - 08.2022
- Support Financial Crimes Investigations alert management activities including first level review and analysis of AML/ATF automated transaction alerts; first level review and analysis of fraud alerts; and first level review of customer screening alerts (sanctions, high risk, negative media)
- Assisting FCIU Investigators with support activities as assigned
- Perform manual interim transaction monitoring of account activity related to suspect events as assigned
- Analyze, sort through, and appropriately file Excel and Access documents containing client information and FCIU reports
Deputy Returning Officer
Elections Canada
09.2021 - 09.2021
- Instructed the Poll Clerk in his/her responsibilities; Reviewed the list of electors to be aware of changes and to identify those electors who were processed for a Special Ballot or those who voted at the Advance Poll
- Setting up the poll with necessary supplies and ensuring all campaign literature is removed
- Counted the ballots and reported the count to the RO Completing and signed the Statement of the Poll (at Regular and Advance Poll)
- Returning the ballot box and related material to RO
Education
Bachelor of Arts - Criminology Hons.
Toronto Metropolitan University (prev. Ryerson)
Toronto, ON06.2025
Skills
- Efficient and Detail-Oriented
- Data Collection, Analysis, and Maintenance
- Issue and Complaint Resolution
- Strong Analytical Skills
- Multitasking and Prioritization
Languages
English
Native or Bilingual
French
Native or Bilingual
Russian
Native or Bilingual
Technical Skills
- MS Office: Word, PowerPoint, Excel, Access, etc.
- Google Applications: Docs, Slides, Forms, etc.
- Software: Adobe Photoshop, ActiveNet, Salesforce, Finscan
volunteering
TMU Women in Law - Research and Advocacy Associate (2023-present)
- Make sure every effort fosters a strong feeling of diversity and is inclusive
- Engage with underrepresented communities and document dialogues for publication on WIL platforms
- Come up with proposals for advocacy campaigns
- Study the disparities that women and 2SLGBTQIA+ people encounter when it comes to the legal system in undergraduate education, law school, and the workplace
- Research information about women and 2SLGBTQIA+ people in the legal field and compile information into engaging social media posts
Timeline
Corporate Compliance Intern
Home Trust Company
05.2022 - 08.2022
Deputy Returning Officer
Elections Canada
09.2021 - 09.2021
Receptionist and Customer Service Representative
City of Richmond Hill
08.2019 - Current
Bachelor of Arts - Criminology Hons.
Toronto Metropolitan University (prev. Ryerson)
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