Overview
Work History
Education
Skills
Languages
Technical Skills
volunteering
Timeline
Generic

Tanya Ioussoufovitch

Toronto,ON

Overview

4
4
years of professional experience

Work History

Receptionist and Customer Service Representative

City of Richmond Hill
08.2019 - Current
  • Processed customer applications, payments, transactions, and personal information
  • Confirmed appointments, communicated with clients and updated client records
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Corresponded with clients through email, telephone or postal mail
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Resolved customer problems and complaints.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.

Corporate Compliance Intern

Home Trust Company
05.2022 - 08.2022
  • Support Financial Crimes Investigations alert management activities including first level review and analysis of AML/ATF automated transaction alerts; first level review and analysis of fraud alerts; and first level review of customer screening alerts (sanctions, high risk, negative media)
  • Assisting FCIU Investigators with support activities as assigned
  • Perform manual interim transaction monitoring of account activity related to suspect events as assigned
  • Analyze, sort through, and appropriately file Excel and Access documents containing client information and FCIU reports

Deputy Returning Officer

Elections Canada
09.2021 - 09.2021
  • Instructed the Poll Clerk in his/her responsibilities; Reviewed the list of electors to be aware of changes and to identify those electors who were processed for a Special Ballot or those who voted at the Advance Poll
  • Setting up the poll with necessary supplies and ensuring all campaign literature is removed
  • Counted the ballots and reported the count to the RO Completing and signed the Statement of the Poll (at Regular and Advance Poll)
  • Returning the ballot box and related material to RO

Education

Bachelor of Arts - Criminology Hons.

Toronto Metropolitan University (prev. Ryerson)
Toronto, ON
06.2025

Skills

  • Efficient and Detail-Oriented
  • Data Collection, Analysis, and Maintenance
  • Issue and Complaint Resolution
  • Strong Analytical Skills
  • Multitasking and Prioritization

Languages

English
Native or Bilingual
French
Native or Bilingual
Russian
Native or Bilingual

Technical Skills

  • MS Office: Word, PowerPoint, Excel, Access, etc.
  • Google Applications: Docs, Slides, Forms, etc.
  • Software: Adobe Photoshop, ActiveNet, Salesforce, Finscan

volunteering

TMU Women in Law - Research and Advocacy Associate (2023-present)

  • Make sure every effort fosters a strong feeling of diversity and is inclusive
  • Engage with underrepresented communities and document dialogues for publication on WIL platforms
  • Come up with proposals for advocacy campaigns
  • Study the disparities that women and 2SLGBTQIA+ people encounter when it comes to the legal system in undergraduate education, law school, and the workplace
  • Research information about women and 2SLGBTQIA+ people in the legal field and compile information into engaging social media posts

Timeline

Corporate Compliance Intern

Home Trust Company
05.2022 - 08.2022

Deputy Returning Officer

Elections Canada
09.2021 - 09.2021

Receptionist and Customer Service Representative

City of Richmond Hill
08.2019 - Current

Bachelor of Arts - Criminology Hons.

Toronto Metropolitan University (prev. Ryerson)

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Tanya Ioussoufovitch