Oluchi Alakwe
Toronto,ON
Summary
Developed expertise in client relationship management within a client-focused environment. Skilled in analyzing client needs and delivering customized solutions. Seeking to transition into new field where these abilities can drive success and foster growth.
Overview
3
3
years of professional experience
Work History
Sales & Client Experience Advisor
Sephora
09.2024 - Current
- Support daily store operations by coordinating inventory needs and client appointments, ensuring a smooth and efficient workflow.
- Deliver elevated client experiences through personalized strategies and in-depth product knowledge, contributing to high client satisfaction and loyalty.
- Maintain accurate records of product sales, customer preferences, and client feedback to support strategic decision-making and enhance service delivery.
- Act as a liaison between store leadership and clients, managing inquiries and escalating issues appropriately while maintaining discretion and professionalism.
- Utilize CRM tools and client insights to track purchasing behavior, inform upselling opportunities, and support targeted outreach campaigns.
- Collaborate with leadership, vendors, and brand reps to execute in-store events and training sessions aligned with business goals.
Administrative Assistant
Main Street Lawyers LLP
10.2023 - 01.2025
- Supported partners with calendar management, client correspondence, and meeting scheduling.
- Prepared financial reports and legal documents with high confidentiality and accuracy.
- Coordinated with external parties including title companies, banks, and legal teams.
- Managed onboarding logistics for new staff, including IT and asset setup.
- Contributed to employee engagement through social event planning.
International Student Ambassador
Carleton University
04.2023 - 03.2024
- Developed and implemented data-driven strategies to increase student engagement by 30%, utilizing Excel for data analysis and reporting.
- Created PowerPoint presentations and streamlined orientation programs, effectively communicating financial aid information and facilitating smoother transitions for over 200 students through improved scheduling, interactive sessions, and peer mentoring.
- Implemented targeted marketing campaigns, social media engagement, collaborations, and incentives to increase participation in cultural events by 40%, employing strategic planning and promotion tactics.
- Assisted in budget management for student events, ensuring optimal resource allocation and cost-effectiveness.
Education
BSc. - Economics
Carleton University
Ottawa, Ontario11.2023
Skills
- Data Analysis & Reporting
- Advanced Excel
- Client Relationship Management
- Risk Assessment
- Business Communication
- Problem Solving
- Data visualization and presentations
Timeline
Sales & Client Experience Advisor
Sephora
09.2024 - Current
Administrative Assistant
Main Street Lawyers LLP
10.2023 - 01.2025
International Student Ambassador
Carleton University
04.2023 - 03.2024
BSc. - Economics
Carleton University